Kristina Magdic

Kristina Magdic “Nerd life is so much better than regular life. “ PROFESSIONAL SKILLS Fluent in English and Croatian Ability to adapt to a fast-paced work environment , strong communication and multitasking skills Over 4 years of experience working as technical advisor and customer support, PC proficiency, knowlede of Zendesk and iOS International work experience in Canada, United States and Europe EDUCATION Postgraduate Diploma in Human Resources Management Niagara College Canada, 2015 – 2016 Occupational Health and Safety Level 1 certification Ministry of Labour, Occupational Health, and Safety, Ontario Canada, August 2015 Bachelor's Degree in Technology of Maritime Transport University of Rijeka, Faculty of Maritime Studies, Croatia 2009 – 2014 High School Diploma Business and Economy School of Economy Krk, Croatia, 2003 – 2008 EXPERIENCE Carnival Cruise Line, Miami, USA February 2019 – Present, Guest Services Associate Checking in crew, finalizing any payments overdue Helping guests with any kind of inquiries as well as assisting if cabin change was needed Following up in timely manner with the guest and supervisors on any issues and inquiries Preparing paperwork for any offloading in home port Valamar Riviera Hotels, Camping Resort Krk, Croatia March 2018 – December 2018, Front Desk Receptionist Checking in guests with a positive attitude, and checking final bills while the guest is checking out Updating reservations through Opera Software Efficiently and accurately giving information to guests about any happenings, event and giving solutions to any issues with accommodations Working with other teams when needed to provide an excellent service and holiday to remember Tucows Inc, St Catharines Canada March 2016 – June 2017, Tech Support Technical support for customers across the USA, taking calls in for technical difficulties and following up on every interaction using helpdesk management system Took any action needed on the account including Updating Billing information, Cancelation, Activation and any sort of troubleshooting issues Communicated with team leads and supervisors on any updates needed or learning gaps need to be filled March of Dimes, Canada 2015 – 2016, Job Coach Coached individuals with visible and non-visible disabilities how to job search, conducted mock interviews with clients Front desk and Administrative work as needed to support the team including digitalizing the paperwork. Cold called potential employers and provided team leaders with the research Provided the team with Labour Market Research reports Prepared materials for coaching classes Liburnia Riviera Hotels, Opatija, Croatia 2013 – 2014, Entertainment and Activity Team, Animator Planned and carried out recreational and sports activities Trained and guided new hires for the summer season program Demonstrated and instruct sports activities and techniques Instruct diverse groups and individuals in arts, crafts, and similar activities and lead groups and individuals in recreational or leisure programs Monitored recreational, sports or fitness activities to ensure safety and provide emergency or first aid assistance when required Assisted with the coordination of special events Scheduled activities, kept logs and maintained records and prepared required reports CONTACT EMAIL-PHONE -