Kristina Glumicic Novakovic

Kristina Glumičić Novaković Belgrade, Serbia | - |- Profile Motivated individual with experience in recruitment, technical support, and sales. Dedicated to delivering quality work and building strong relationships.. Education Study Program: Business Management | Faculty of Business and Law | 2022 – Present Tourism Technician | School of Hospitality and Tourism | 2014 – 2018 Work Experience SALESPERSON | TR MARKET | MARCH 2025    Selling products, advising customers, and handling cash register operations, including processing transactions. Maintaining a clean and orderly sales area, monitoring and replenishing merchandise. Resolving customer complaints, receiving goods, and ensuring compliance with hygiene and safety standards. RECRUITER | TOP QUALITY COVERAGE | DECEMBER 2024 - FEBRUARY 2025    Handled the full recruitment process — from advertising and screening to hiring. Collaborated with the HR Manager and built long-term relationships with candidates. Utilized various channels (LinkedIn, databases, referrals) to source and assess talent. TECHNICAL SUPPORT | PROCTORIO | AUGUST 2023 – OCTOBER 2023    Provided technical support to customers (phone, email, online), resolving software and hardware issues. Assisted with the installation, configuration, and maintenance of systems, collaborating with teams across departments. Reported identified issues and suggested improvements to enhance user experience and technical support. SALES DEVELOPMENT REPRESENTATIVE | INFOPERFORMANCE | FEBRUARY 2023 – APRIL 2023    Identified and qualified leads through research and analysis of potential clients. Tailored sales presentations and managed contacts throughout the sales process. Reported results to the CEO and provided strategic insights to optimize lead generation. SALES CONSULTANT | CONCEPT & HYPE | OCTOBER 2021 – FEBRUARY 2022    Organized and arranged products by brand, prepared sales reports, and communicated with customers. Advised customers on footwear, maintenance, and warranty policies, resolved complaints, and trained new staff. Received merchandise and deposited company revenue at the bank SALESPERSON | LUFF GELATO | FEBRUARY 2021 – MAY 2021    Prepared and served ice cream to order, processed cash register transactions, and provided product information. Assisted customers with choices and recommended new flavors, while maintaining hygiene standards. Maintained cleanliness, managed inventory, and resolved customer complaints. Skills · · · · Candidate sourcing Effective communication Client relationship management Problem solving Languages · · · · Data reporting Market research and competitor analysis Team leadership Team collaboration Driving Measurable, Sustainable Change Introduction to Front-End Development Corporate Financial Statement Analysis Programming with JavaScript English: C2 Korean: B1 German: B1 Business Development: Strategic Planning Serbian: native Building High-Performance Teams Executive Leadership AWS Cloud Technical Essentials Introduction to Information Technology and AWS Cloud Developing Applications in Python on AWS Data Storage in Microsoft Azure Introduction to Front-End Development Programming with JavaScript Foundations of Project Management Microsoft Azure for Data Engineering Building High-Performance Teams Executive Leadership Data Storage in Microsoft Azure Page 2