VIRTUAL ASSITANT
PERSONAL PROFILE
KRISTIL ANNE
MONTERO-RAÑOSA
CONTACT DETAILS:
I am a proficient and self-motivated Virtual Assistant
with almost 4 years experience in different roles. I am a
result driven person so I constantly set goals for myself
so I have something to strive on. I love to challenge
myself and learn new things that could help me do better
in work .
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WORK EXPERIENCE:
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APPOINTMENT SETTER (2 YEARS)
: live:.cid.ecaf26e352e86480
o Cold calling potential homeowners for a Solar campaign.
o Schedule appointment between sales representative and
: https://www.linkedin.com/in/kristil-anne-ra%C3%B1osa-/
potential customer.
o Use the right CRM and scheduling tool for appointment
SKILLS:
setting.
o Calendar Scheduling
o Reach the required number of appointments everyday.
o Administrative Assistance
o Earn recognition as a top Appointment Setter weekly.
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Customer Service
Cold Calling
Multitasking
Communication
CRM Proficiency
TOOLS AND SOFTWARE:
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HubSpot
Microsoft Office
Slack
Canva
Zendesk
Bliss
Skype
Gmail
EDUCATIONAL BACKGROUND:
➢ Bachelor of Science in
Business Administration Major in Economics
-)
➢ University of Southeastern Philippines
CUSTOMER SERVICE REPRESENTATIVE (2 YEARS)
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Answer inbound calls from customers.
Provide solution to customer’s concern.
Offer excellent customer service.
Promoted because of good KPIs.
Exceeded the expectation of the management in regards
with service.
OFFICE ADMINISTRATIVE ASSISTANT (1 YEAR AND
10 MONTHS)
o Provide administrative support to the Finance Officer.
o Operate manual and computerized office systems such as
filing papers and maintaining databases.
o Undertake office reception both in person and telephone,
including taking messages to other staff.
o General office duties such as sending emails/faxes and do
photocopying and printing.
MARKET RESEARCHER (3 MONTHS)
o Conduct marketing surveys.
o Conduct outbound calls and reach the required number of
quota.
o Analyze survey and data collected from participants.