Kristher Czar Halog

KRISTHER CZAR HALOG As a seasoned patient service professional with a wealth of experience in the healthcare industry, I bring a comprehensive skill set to the table. A licensed AHSI - CPR/BLS and First Aid Instructor, Medic and EMTs Operations Officer demonstrating my commitment to life-saving techniques and patient care. My background includes a pivotal role as an off-shore back-office supervisor, where I honed my administrative and coordination abilities, particularly in managing patient care, hospital groups, nursing facilities, and home health services. My expertise extends to adeptly handling various US private insurances, I am recognized as a transformational leader and a collaborative team player, known for my outgoing and positive demeanor. My interpersonal skills are a cornerstone of my professional identity, enabling me to establish strong rapport with clients effortlessly. Driven by a passion for excellence, I am motivated to uphold client satisfaction and to make a meaningful contribution to the success of any organization I am part of. EDUCATION PHILIPPINE COLLEGE OF HEALTH SCIENCES, INC. Bachelor of Science in Nursing June 2003 – March 2007 V WORK EXPERIENCE MEDICAL VIRTUAL ASSISTANT / CLIENT CARE COORDINATOR || CHATGLOBAL, INC. MANILA, PHILIPPINES March 2025 – Present • • • • • My dedication to the Client Service sector is unwavering, and I am eager to bring my experience and enthusiasm to new challenges and opportunities. CONTACT PHONE: - ADDRESS: Paranaque City, Philippines EMAIL:- Assisti ng i n setti ng up ambulance transportati on for all patients needi ng an emergent and non-emergent heal th attenti on and monitori ng the status of patient transfer. O btaini ng clinical report of pati ents that needs to be transferred to the hospital from the nursing staff of different facilities. Giving pre-arrival / hospital report to Emerg ency Room nurses and nursing supervisor to be aware on what to expect with the patient for transfer to ER. Transcri bing real time the prog ress notes thru dictation and draft copy of the Primary Care Physician after seeing the patient‘s office visit. Processi ng patient referral / authorizati on thru the insurance portal websites (Optum / Prospect / Regal Medical) DISPATCH / AMBULANCE TEAM OFFICER ||EXCEPTIONAL MEDICAL AMBULANCE AND HEALTHCARE SERVICES DUBAI, UNITED ARAB EMIRATES October 2024 – February 2025 • Responsible for answering the client bookings whether it’s an emergency or nonemergency calls. • Ensuring patient’s data privacy must be applied at all times. • Dispatching or allocating the team from headquarters or to where they are currently • • • • • • standby to the point of origin or incident location. Monitoring the ambulance team thru GPS locator Coordinating with the team to ensure that they will be arriving to the scene on time. Act as the point of contact between the client and the team ensuring the smooth transaction. Coordinating with client for any event needing an ambulance to be on scene as standby official medical team. Facilitating with ambulance emergency consumable supplies and medical equipment in the ambulance or emergency response bag of the teams. Coordinating for any updates or escalated matters to Emergency Medical Services Manager. • • Facilitating to obtain tarmac access for any special patient airport transfer. Facilitating and coordinating with any kinds of patient transfer from home to hospital or vice-versa and even to other Emirates if client requested upon booking. ADMINISTRATOR / DISPATCH OFFICER ||CAPITAL AMBULANCE AND MEDICAL SERVICES, L.L.C. ABU DHABI, UNITED ARAB EMIRATES January 2024 – September 2024 • Facilitating master staffing with Medic / Paramedic, EMTs andN urses on their Monthly Schedule. • Ensuring N ON- CICPA NON-( Critical I nfra str uctur e and Coa st al Protection Authority) clinic sites are compliant within the standard of DOH, National Guards and ADNOC Protocols and Traffic. • Facilitating clinic and ambulance daily to monthly nursing consumables and supplies request for procurement and delivery. • Helpi ng Medi c and EMTs repl enishing used and expired i tems in the ambulances. • Participating in preparation for DOH audit licensing clinic and ambulance inspection. • Assisting Registered Nurses in clinical procedure and documentati on records of contractors and laborers of Emi rates S teel Arkan w ho seeks medi cal and first aid attention. • Dispatch and allocating of Medic / EMTs and Nurses to their respecti ve Patient Transfer from home care to hospitals, Events and clinic sites. NURSE - PATIENT COORDINATOR || CAREDANT HOME HEALTH AND MEDICAL CENTER DUBAI, UNITED ARAB EMIRATES September 2023 – January 2024 • Welcoming clients and individuals visiting our facility and ensuring that their needs has been addressed or attended. • Screened and transferring phone calls to correct extension or offices especially to our GP for any urgent calls and also to make sure to take down notes all the queries or messages in case the other extensions are engaged on the other lines • Performing general office / medical center upkeep. • Ordering supplies once out of stock or needed. • Responsible for daily scheduling and allocating of clinical and non-clinical staff. Accurately entering and reviewing patient demographics, case information, and coordinating with DHA- RN's related plan of care and ensuring all patients has a complete and organized documentation for DHA requirements. • Answering client's queries and schedule for an initial evaluation, pa yments / cash ha ndling once confir med, and ta x invoicing; coordi nati ng as well to other departments (Fi nance, HR, Admi n and Management) pertaining to our daily home care operations. QUALITY ASSURANCE OFFICER / BLS + FIRST AID LICENSED INSTRUCTOR || CAREDANT HOME HEALTHCARE DUBAI, UNITED ARAB EMIRATES January 2023 – September 2023 • Welcoming clients and individuals visiting our facility and ensuring that their needs has been addressed or attended. • Screened and transferring phone calls to correct extension or offices especially to our GP for any urgent calls and also to make sure to take down notes all the queries or messages in case the other extensions are engaged. • Performing general office / clinic upkeep. • • Ordering supplies once out of stock or needed. Monitors and provides assistance with quality assurance and compliance functions required by DHA. Ensures policies and procedures are monitored and updated to include regulatory change. Coordi nates and facilitates training of Cardiopulmonary Resuscitation (CPR) / Basic Life Support (BLS) with the use of Automa ted External Defibrillator (AED) and First Aid under HSI (Health and Safety Institute) to every nursing assistant / caregiver or re- certification. • SENIOR OFF-SHORE CLINICAL TEAM LEAD || CHATGLOBAL, INC. MANILA, PHILIPPINES September 2018 – December 2022 • Marketing and coordinating for a g roup of hospitals and nursing homes /assisted living facilities based in U SA parti cular in Pacific (Souther n Califor nia) a nd East Coast (Rhode Island, New Jersey Connecticut and Pennsylvania). • Maintaining and applying HIPAA guidelines at all times. • Assisti ng i n setti ng up ambulance transportati on for all patients needi ng an emergent and non-emergent heal th attenti on and monitori ng the status of patient transfer. • Giving pre-arrival / hospital report to Emerg ency Room nurses and nursing supervisor to be aware on what to expect with the patient for transfer to ER. • Verifying ag ents’ pre-arri val form pertaining to report that was obtai ned from the facility before sending thru fax to ER. • Act as a point of contact of clients, ER nurses and ambulance dispatch for all updates. • Preparing monthly reports to be submitted to higher management and clients. VIRTUAL MEDICAL ASSISTANT || VITAL HEALTH MEDICAL GROUP MANILA, PHILIPPINES / CALIFORNIA, USA April 2015 – August 2018 • Receives all the draft notes from all providers, nurse practiti oners and physician assistants via email and electronic fax. Transcribe and upload all initial history and physical to patient's documents throug h Office Ally a company's electronic medical record software. • Maintaining and applying HIPAA guidelines at all times. • Answering incoming call from patients requesting to set up a doctor’s appointment. • Setting up patient preferred appointment office visit schedule. • Making progress notes of doctors, nurse practitioners and physician assistants based from the draft notes or dictation that was sent to a specific messaging portal or application. VIRTUAL MEDICAL ASSISTANT || CALDERON MEDICAL GROUP & LAS VEGAS GASTROENTEROLOGY MANILA, PHILIPPINES / CALIFORNIA AND NEVADA, USA January 2012 – March 2015 • Setting up new and follow-up patient's appointment / consultation and reading patient's chart and coding using ICD-9 & 10 and CPT Codes • Maintaining and applying HIPAA guidelines at all times to every data or documents that I encounter. PATIENT SERVICE REPRESENTATIVE || COMMLINKGLOBAL, INC. MANILA, PHILIPPINES June 2008 – December 2011 • • • Answering inbound calls and obtaining basic info and messages from patients, nurses, caregivers, and to other on-call medical professionals wanting to send urgent or non-urgent messages to our clients - doctors, facility administrators and medical business owners thru messaging software / application. Updating endorsement from doctor’s clinic pertaining to their office schedule in case the patient called and asked for office hours. Collating daily call reports to be submitted to team manager. TRAININGS AND CERTIFICATES Licensed Basic Life Support with AED and First Aid Instructor Category: Level 4 – Advance Cardiac Life Support (ACLS) and Pediatric Life Support (PALS) Licensed No.:- Validity: June 1, 2025 American Medical Certification Association (AMCA) Instructor / Reviewer Issue Date: June 10, 2023 Expiry: June 10, 2025 Certification ID: 0929 Physiotherapy Training Course Caredant Home Health Care Center May 12, 2023 Certificate Number: Accreditation # DHA / MTS / ACC/ 23-0593/a Emergency and Disaster Plan Workshop Capital Ambulance March 10, 2024 SKILLS • • • • • • • • • • • • ADMINISTRATIVE WORKS CUSTOMER / CLIENT CARE SERVICE INTERPERSONAL COMMUNICATION PRO ACTIVE AND ADAPTABILITY TEAMWORK COMPUTER LITERACY MICROSOFT OFFICE (Word, Excel, Power point) GOOGLE SHEET, DOCS, CALENDAR GOOGLE MEETING, ZOOM, RING CENTRAL STAFF SCHEDULING / WORKFORCE ELECTRONIC MEDICAL RECORDS (e-Clinical Works, Office Ally, Practice Fusion) HOSPITAL AND HOME CARE COORDINATION CHARACTER REFERENCE AVAILABLE UPON REQUEST