Kristen Perry

KRISTEN E. PERRY- - WORK EXPERIENCE DB21, Inc.- The Bo Eason Experience 2021-present CUSTOMER SERVICE MANAGER (remote, Los Angeles area) Develop and implement strategic customer service initiatives to drive engagement, boost attendance at events, and support the sale of high-ticket offers. Deliver exceptional customer service by promptly addressing client inquiries and resolving issues across email, phone, and chat platforms, ensuring high customer satisfaction and retention. Lead and support cross-functional teams to execute integrated marketing campaigns—email, social media, and strategic partnerships—to drive ticket sales and increase brand visibility. Manage project timelines and deliverables using project management tools; delegate tasks, monitor progress, and ensure successful and timely execution of campaigns and initiatives. Cornerstone OnDemand - PROJECT MANAGER (remote contract position) Planned and facilitated daily stand-ups and weekly team meetings to ensure alignment, accountability, and efficient workflow across projects. Monitored team progress against key performance goals, providing regular updates to leadership and proactively addressing roadblocks. Fostered clear and consistent communication within a distributed team environment, effectively coordinating across time zones and remote roles. KPMG LLP Los Angeles, CA - MANAGER, ECONOMIC AND VALUATION SERVICES Managed KPMG’s proprietary transfer pricing software and led the internal support team to ensure timely, professional resolution of client and stakeholder requests. Directed the development and delivery of marketing and training materials to support product adoption and enhance client understanding. Trained new clients and onboarded KPMG staff, fostering effective product use and internal alignment. CERTIFICATIONS AND SKILLS Highly Organized, Strong Communicator, Self-Motivated, Detail-Oriented, Certified Scrum Master Proficient in MS Office, Canva, Infusionsoft (Keap), project management tools including Basecamp and Asana, Google Drive/Docs, CRM software including HubSpot, customer service tools including Help Scout and Drift Chat, and business platforms including Kajabi and Skool EDUCATION pepperdine University Master of Business Administration, August 2010 GPA 3.9 California Lutheran University Bachelor of Science in Business Administration; Minor in Communications, May 2005 GPA 3.97