Kristen Perry

As someone who has worked for and with small businesses for years, I understand firsthand how much there is to get done—and how often it feels like there just aren’t enough hands to do it. That’s where I come in. I specialize in being both a steady set of extra hands and a guiding arm to help business owners navigate through the weeds and move forward with clarity and confidence.

I thrive in environments where I can wear multiple hats and provide support wherever it’s most needed. Whether it’s strengthening client relationships, keeping your team aligned, or building out internal systems, I’m here to help your business function more smoothly. I'm a natural connector and collaborator, always focused on how teams can work better together and how your customers can feel more connected to what you offer.

At the heart of my work is a deep belief in the power of exceptional customer service. I don’t just answer questions or solve problems—I build loyalty, trust, and long-term relationships that fuel growth. I understand the voice of the customer and use that insight to support strategy, messaging, and the customer journey from first touch to long-term retention.

I also bring a strong marketing mindset and understand how customer service and marketing work hand in hand. I help connect those dots so your brand voice and message stay consistent across every channel and touchpoint. I write clear, compelling content, edit with precision, and can help with everything from email copy to customer-facing resources to internal guides that keep your team on track.

Beyond customer service and content, I offer structure. I’m skilled in project coordination and team communication—using tools and systems to manage progress, set priorities, and help you get things off your plate and into motion. I bring a calm, focused energy to fast-moving teams and high-touch programs.

If you're a business owner looking for reliable, thoughtful support—someone who will care about your clients like you do and help elevate your brand—I’d love to be that partner. My goal is to help you clear space, reduce overwhelm, and build something that lasts.