Kristel Jan Mae Yap

I have a strong background in administrative support, lead generation, and marketing support with a proven history of delivering results. My experience includes managing training programs, coordinating meetings, and organizing filing systems to improve efficiency. I’m skilled in accurate data entry and using CRM tools like Zoho CRM, ClaritySoft CRM, and HubSpot to streamline workflows and optimize processes.

I have developed strong skills in customer engagement by helping clients with smooth order processes, handling inquiries professionally, and building lasting relationships. I’m experienced in sourcing and targeting high-quality leads using tools like ZoomInfo, Apollo, Seamless, LinkedIn, and Sales Navigator, supporting effective lead generation and outreach strategies, including email marketing campaigns.

I also have experience in social media management, content creation, and graphic design using Canva. I enjoy finding creative and practical solutions.

I am adaptable, detail-oriented, and focused on delivering excellent service. I work to optimize workflows and contribute to the success of any team or organization I support.