Kristel Garcia

Kristel Garcia To be able to provide excellent and accurate service to my client and to be able to share my knowledge and experience with the company. CONTACT WORK EXPERIENCE 49 Barangay San Pedro, San Simon, Pampanga CONCENTRIX -- SKILLS Email and chat communication Online research Video and photo editing Negotiation techniques Upselling OCTOBER 2018 FEBRUARY 2023 FRAUD ANALYST (CITIBANK) Monitored real-time queues and identified high-risk transactions within the business portfolio Verified activities through outbound calls or sent potential fraud alert emails to customers Took inbound calls to help clients on any fraud related issues CUSTOMER SERVICE REPRESENTATIVE (AT&T) Worked to resolve complaints, problems, or questions while demonstrating professionalism and courtesy to customers Maintained a 100% customer satisfaction rating by resolving customers' concerns Served customers by recommending products and meeting customers' needs TOOLS MS Word / Google Docs MS Excel / Google Sheets MS PowerPoint / Google Slides Google Drive Canva Facebook Instagram Twitter Lexis-Nexis Avaya One-X 3D Secure Viber Skype Zoom IQOR SEPTEMBER 2015 MARCH 2018 COLLECTION SPECIALIST (SYNCHRONY BANK) Gave support to the management of the debtors' ledger in a win-win situation Helped the company generate great collections Assisted customer to protect and save customer's credit rating EDUCATION Asian Institute of Science and Technology Associate in Hotel and Restaurant Management graduated April 2019