Kristel Ann De Jesus

KRISTEL ANN DE JESUS Contact Me About Me - Customer Service Professional with 8 years of experience in providing excellent service in a fastpaced working environment. Quickly respond, document, solve customer concerns and issues to increase service levels. dejesuskristelann@gmail .com Blk 7 Lot 13 Franville 2 Subd. Area A Camarin Caloocan,City Experience Social Profile Apr 2022 Present • Knowledgeable in CRM • Communicated effectively to prospect clients and turn it to sales. • Managing large amount of outbound calls in a timely manner. • In charged with updating clients information such as position, phone number, email etc. • Provided assistance to customers in order to complete sales transacactions, answering inquiries accurately and efficiently. linkedin.com/in/kristelann-de-jesus-17a98120b facebook.com/kristelann .dejesus Other Info Skills Customer Service Problem Solving Quick Learner Time Management Languages English Filipino Suisse Laboratories Cell Therapy Inc. | Delegate Sales/Media Executive Sep 2020 - Mar 2022 Concentrix Philippines (FEDEX) | Customer Service Representative •Managing large amounts of inbound and outbound calls. •Assigned to process returns and exchanges and recorded daily shipments. •In charged with checking the status of the customers parcel. •In charged with tracking their orders and placing orders. •Assigned to assist the customers in regards with their online account. •Providing basic troubleshooting guide to customers if their printer is not working. •Assisting customers how to access their account online, how to process payment and returns online. References Robby Ryan Aguirre Operations Manager Dexcom Philippines- Queenie Jean Etcobanez Financial Analyst Manulife Data Inc- Jan 2020 July 2020 AFNI Philippines (SIRIUS XM) | Inbound Sales Agent •Daily answered inbound calls and efficiently directed the caller to the right department. •Managing large amounts of inbound calls in a timely manner. •In charged with checking the compatible and correct type of plan to the customers vehicle. •Providing assistance to customers in order to complete sales transactions. Mary Grace Belza Customer Service Representative Concentrix- Mar 2015 - Dec 2019 HCL Technologies Philippines (OFFICE DEPOT US) | Customer Service Representative •Managing large amounts of inbound and outbound calls in a timely manner. •Managed daily customer service tasks, such as processing and issuing money orders, processing returns and exchanges and recorded daily shipments. •Provided assistance to customers in order to complete sales transactions accurately and efficiently. •Assisting customers how to access their account online. May 2014 Mar 2015 IBM Daksh Business Process (SEARS CA) | Customer Care Specialist •Daily answered inbound calls, emails, chats and efficiently directed caller to correct individual or department. •Communicated effectively to appease irate customers by suggesting the best ways to resolve service and billing issues. •Provide world-class customer service to build customer loyalty through our Commitment to Care approach and generate sales by offering valuable products and services to our customers. Aug 2011 - Dec 2013 175 Builders & Construction Supply Inc. | Cashier •Managing large amounts of deliveries everyday. •Assigned to man the team when the owner is not around. | Education 2009 - 2011 STI College Fairview | Diploma In Information Technology