OBJECTIVE
To be able to provide excellent and accurate service to my client. And to be able to share my
knowledge and experience with the company.
EXPERIENCE
Virtual Assistant | Rocket Station| LeGrand Real Estate [December 2018- February 2019]
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Call out FSBO seller leads following the script and adhering to call flows
Meet and exceed the expected number of dials per hour, daily, and weekly
Update daily tracker and send EOD report
Virtual Assistant | Rocket Station | Renters Warehouse [July 2018- December 2018]
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Resolve tenant/owner's service concerns
Process/Follow up maintenance requests
Compute for tenant's CRP
Investor Virtual Assistant | Investor Virtual Assistant Services [May 2018- July 2018]
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Training of Real Estate essentials for Investors
Proficient in handling objections for seller lead calls, determining between a warm or cold lead
Trained on Podio CRM
Creating Buyer's Lists
Valuation of Comps with or without the MLS
Skip Tracing
Social Media sites such as Craigslist, Facebook, Twitter, LinkedIn
Email Campaigns
Online English Tutor | Acadsoc [December 2017 - May 2018]
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Teach English online to Chinese Students
Manage classes in any age group
Provide feedback and corrections on the spot
Send report based on student performance
Transition Coach| Convergys Philippines, Inc. Baguio [October 2014- December 2017]
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Handle/support agents endorsed from training
Provide Coaching session
Facilitate Team Meetings
Generate Scorecard
Generate and send Daily Reports
Customer Support Representative | Convergys Philippines, Inc. Baguio [April 2013 - October 2014]
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Resolve product or service concerns
Explain and resolve billing issues
Maintain financial accounts by processing payments and adjustments
EDUCATION
College/Vocational
[-]
Northwestern University
Bachelor of Science in Physical Therapy
Secondary level
[-]
Mariano Marcos State University- University High School
SKILLS
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Real Estates principles
REO Principles and Practices
Proficient in computer Software Systems
Phone and Email Handling
Capable of working under time pressure
Able to read, write and verbally communicate in English
Experience with the following Real Estate skills:
- CRM Systems: Podio, Infusionsoft, Salesforce, Pipedrive, Zoho
- Leads Sourcing (Real Estate Agent and For Sale by Owner)
- Skip Tracing
- Appointment Setting
- Seller Lead Management
- Comparables
- Property Management
- Social Media Management
TOOLS
MS Word
MS Excel
MS Powerpoint
Google Spreadsheets
Appfolio
Dotloop
Zoho
DREAMS
Mitel/Ignite
Broad Smart
Nextiva
1
Poor
2
Good
3
Fair
4
Very Good
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5
Advanced
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