Krishan Carl Mendoza

I am a versatile Customer Experience professional with over 3 years of diverse BPO experience spanning the Tech, Telco, FMCG, and Multi-Level Marketing industries. My expertise lies in managing complex consumer relations for global giants—from providing technical troubleshooting and equipment upgrades for major US telco providers to managing high-stakes quality reporting for world-renowned confectionery brands. I am highly proficient in omni-channel support (Voice, Chat, and Email), with a proven track record in resolving intricate billing issues, navigating technical glitches, and driving revenue through consultative sales and protection plan upgrades. Whether I am managing sensitive consumer escalations or executing cold-call strategies for renewable energy solutions, my focus remains on delivering seamless service, maintaining strict SLA compliance, and ensuring every interaction adds value to the brand.