Kris Antonette Tejada

EDUCATION Medical Transcription (2009) Academy (2007) Cavite National High School EXPERIENCE KRIS ANTONETTE TEJADA I am eager to join a team to utilize my communication skills and attention to detail in supporting daily operations. With experience in managing schedules, coordinating meetings, and handling correspondence, I aim to streamline office procedures and maintain a positive work environment. Excited to bring administrative excellence to drive success in the organization. SKILLS Leadership Discretion and Judgment Typing Skills Analysis Office Administration Procedures Time Management Training Management Excellent Customer Service CONTACT- Militar St Cavite City- Hometime – Property Manager Remote | 2025 November Managed a portfolio of short-term rental properties across various platforms including Airbnb, Booking.com, and VRBO. Acted as the main point of contact for guests, owners, and maintenance teams, ensuring seamless communication and a high standard of service. Coordinated turnovers, scheduled cleaners and maintenance providers, and handled inventory checks to maintain property readiness. Responded promptly to guest inquiries and issues, resolving complaints and ensuring 5-star guest satisfaction. Oversaw listing management, calendar availability, pricing adjustments, and promotional campaigns to optimize occupancy and revenue. Maintained detailed property documentation, guest feedback, and performance metrics using cloud-based property management systems (e.g., Hostaway, Guesty). Worked closely with the finance team to track damage claims, process refunds, and monitor guest deposits and booking payments. Trained and supervised new remote assistants on internal tools, SOPs, and customer service standards. Key Highlights: Streamlined booking and guest response workflows, increasing team productivity. Successfully maintained over 90% occupancy rate across managed properties. Contributed to improved guest ratings and reduced resolution time for support tickets. EXPERIENCE Global Credit Pros- Trainer/Quality Assurance Admin Task: Tasks involve coordinating discussions with stakeholders Organizing key performance indicators (KPIs), documentation Updating process documents. Operation Task: Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Perform quality controls and monitor production KPIs Find ways to increase quality of customer service VXI- Premium Support Admin task: Keep records of all conversations in database To attend educational seminars to improve knowledge and performance level Utilizing CRM systems and practices Ability to multitask, set priorities and manage time effectively Operation: assist clients settle technical problems associated with a product or service. answer calls and chat from customer’s billing related concern. Equitec Asset Management Ltd. UK- Virtual Administrative Assistant – Property Management Managed daily operations for rental properties, handling leases, tenant inquiries, and maintenance coordination. Provided top-tier customer service, resolving tenant concerns and ensuring positive rental experiences. Oversaw Airbnb and short-term rental bookings, optimizing pricing and guest communication. Coordinated with vendors and contractors for property maintenance and inspections. Processed rental applications, lease renewals, and maintained property records. Managed billing disputes, tenant followups, and streamlined workflows for efficiency. Key Achievements: Increased tenant satisfaction through prompt issue resolution and clear communication. Optimized administrative processes, improving response times and property management efficiency. EXPERIENCE Teleperformance- Supervisor/Team Leader Admin Task: Organize and schedule appointments and meetings Generate reports both for Clients and Stakeholder Creates targets and goals for improvement Keep track of employee attendance, and make sure work procedures are complied with. Measures KPI’s like inbound calls, call waiting, and call abandonment. Help the organization’s processes remain legally compliant Operation: Manages and oversees a team of call center agents. Motivates and supports agents through feedback and communication. Assists with taking agents’ calls if they can’t handle the workload. Improves quality of results by recommending changes. Prepares monthly and annual performance reports. Find ways to increase quality of customer service