Kris Antonette Tejada

Skills and Experience

I bring over 10 years of combined experience in customer service, technical support, and administrative assistance, with a strong background in supporting clients across various industries, including medical accounts, property management, and holiday rental operations. My professional journey began in the BPO industry, where I spent eight years handling medical accounts, providing customer support, resolving billing concerns, verifying sensitive information, and ensuring compliance with strict data privacy standards. This role strengthened my attention to detail, accuracy in documentation, and ability to manage confidential information responsibly.

In addition to my medical account experience, I also spent two years in technical support, assisting customers with troubleshooting device and system-related concerns. This role enhanced my problem-solving skills, technical understanding, and ability to explain complex concepts in simple, easy-to-understand language. I developed strong patience and adaptability while handling high volumes of customer interactions and meeting performance targets.

More recently, I transitioned into working as a Virtual Assistant and Administrative Support professional, specializing in property management and holiday rental coordination. In this role, I manage multiple tasks such as coordinating cleaning teams, scheduling maintenance, communicating with guests and contractors, and ensuring properties meet operational standards. I regularly handle service coordination, issue escalation, report preparation, and client communication, ensuring timely resolution of concerns and maintaining high service quality.

My key strengths include customer communication, task coordination, time management, and problem resolution. I am skilled in handling difficult situations professionally, prioritizing urgent tasks, and maintaining organized records. I am also experienced in working with remote teams, managing multiple properties, and supporting daily administrative operations efficiently.

Additionally, I have completed training in Customer Service Excellence, Communication Skills, Phone Verification Procedures, and Collections, which further strengthened my negotiation skills, empathy, and ability to manage emotionally sensitive situations. I am comfortable working in fast-paced environments where attention to detail, accountability, and clear communication are essential.

Overall, I am a reliable, adaptable, and detail-oriented professional who thrives in roles that require organization, multitasking, and consistent communication. I am committed to delivering high-quality support, maintaining professionalism, and contributing positively to team and organizational goals.