Krestine Joy Garcia

About Me Diligent QA Tester with expertise in software testing methodologies and tools. Aiming to ensure high-quality software products with strong technical skills and attention to detail. Seeking to leverage test planning, test case development, and automated testing to enhance product quality for a reputable organization. KRESTINE JOY GARCIA SOFTWARE QA TESTER Contact Work Experience Mobile Tester/Technical Writer May 2023 to November 2023 Conducted comprehensive testing (UI/UX, performance, regression, functional, unit, usability, portability) for Android, iOS, and web applications, ensuring high-quality user experiences. Managed debugging and issue reporting via JIRA, produced user support documents with Zendesk, and analyzed scripts using Bitbucket and Visual Studio for optimized functionality. Software QA tester Cavite, Philippines -- Tools and Expertise March 2021 - 2024 Reviewed software requirements, developed test plans, created detailed test cases, and performed various testing types (functional, regression, integration, performance, security, usability) using manual and automated tools. Documented defects in tracking systems like JIRA, monitored resolution processes, verified fixes, and generated comprehensive test reports. Utilized Selenium WebDriver and Java for automation testing of web applications. Selenium Webdriver Java Software QA tester/Production Support CI/CD March 2019 - 2021 DB2/SQL Github/bitbucket Zendesk Jira/ALM/ServiceNow/RequestIT Google Suite/ Microsoft Office Flowchart Technical Writing Ensured smooth system operations and minimized downtime as a Production Support Specialist, with proficiency in batch job mainframe processing and COBOL programming. Conducted software testing, identified defects, and collaborated with developers for resolutions, focusing on batch job mainframe processes and COBOL programs. Designed and implemented solutions as a Developer, translating business requirements into technical specifications to optimize system performance. Utilized tools like ALM, Unix, Jira, Rapid SQL, and more for testing, decision-making, and issue tracking.