Kosisochukwu Constance Oliobi

KOSISOCHUKWU CONSTANCE OLIOBI Customer Service Representative, Real Estate Manager, Visual Assistant, Project Manager, Sales, Representative. Lagos state, Nigeria --https:/www.linkedin.com/in/kosisochukwu-oliobi-a31237b3 SUMMARY Dedicated customer service professional with a proven track record in resolving client issues and building lasting relationships. Experienced in commission-based sales, recruitment principles, and CRM tools. Known for exceeding sales targets and optimizing customer satisfaction through effective communication and problem-solving. Skilled in independent and remote work environments with a focus on integrity and efficiency CORE SKILLS ❖ ❖ ❖ ❖ ❖ ❖ ❖ ❖ Sales & Recruitment Knowledge CRM & Communication Tools (Loom, HubSpot, Zoom, Slack) Time & Calendar Management (Calendly, Pick Time) Project Management (Trello, Monday.com) Negotiation & Persuasive Communication Data Entry & Record Keeping Microsoft & Google Suite Proficiency Lead generation PROFESSIONAL EXPERIENCE Customer Service Representative Pakovic Resources Nig. Ltd February 2022 – Present ❖ Increased customer satisfaction by 30% through the development and implementation of streamlined service policies. ❖ Resolved 95% of customer inquiries and complaints within 24 hours, enhancing overall client experience. ❖ Coordinated cross-departmental communication to align service standards, reducing resolution times by 15%. ❖ Processed 100+ orders monthly and accurately managed customer records using CRM tools. Real Estate Manager MEG OKAFOR & ASSOCIATES, Estate Surveyors and Valuers May 2017 – January 2022 ❖ Managed a portfolio of 50+ properties, contributing to a 25% increase in client retention and a 20% revenue boost. ❖ Optimized rent collection schedules, achieving a 98% on-time payment rate and reducing overdue collections by 40%. ❖ Conducted valuations and sourced properties, supporting a 15% annual business growth rate. ❖ Maintained tenant records with 100% accuracy, enhancing operational transparency and reducing processing time by 20%. Visual Assistant De-Joe Publication & Communication Limited January 2015 – April 2017 ❖ Enhanced customer patronage by 80% by implementing an efficient feedback monitoring system. ❖ Scheduled and organized executive meetings, optimizing productivity and reducing scheduling conflicts by 25%. ❖ Maintained a 98% accuracy rate in documenting customer records, supporting data integrity and compliance. Sales Representative Ethel Ventures & Property Ltd August 2011 – August 2014 ❖ Negotiated contracts that resulted in a 30% increase in client conversions. ❖ Upsold products to 20% of customers, directly contributing to a 15% revenue increase. ❖ Expanded customer base by 40% through proactive lead generation and engagement. Estate Assistant (NYSC) Bureau of Lands and Survey, Ogun State July 2010 – June 2011 ❖ Registered and verified 200+ landowners, contributing to efficient land allocation processes. ❖ Organized and processed occupancy documents with 100% compliance to policy requirements. Industrial Trainee Knight Frank Estate Surveyors and Valuers May 2006 – July 2006 ❖ Assisted in property management, valuation, and estate agency activities, gaining handson experience in the real estate field. EDUCATION B.Sc. in Estate Management University of Nigeria, Enugu Universal Mandatory IT Training (UMITT) AfriHUB Nigeria – Certification in Computer Fundamentals, Microsoft Office Suite CERTIFICATIONS ❖ Project Management Professional (PMP), HIIT Nigeria Plc. (June 2008 – Nov. 2008) ❖ In-Demand IT Support Skills, Digital Witch Support Nigeria PROFESSIONAL MEMBERSHIPS • Nigerian Institute of Management (Chartered) – Proficiency Certificate in Management REFERENCES Available upon request.