Kosisochukwu Constance Oliobi

I am a seasoned Customer Service Representative with a background spanning over a period in customer service, virtual assisance, sales, real estate management, I bring a proven ability to enhance customer satisfaction and streamline operations, which I believe aligns well with your company’s objectives. My diverse experience across customer-focused roles and my dedication to fostering positive client relationships make me a strong candidate for this position.

In my recent role as a Customer Service Representative at Pakovic Resources Nig. Ltd, I increased customer satisfaction by 30% through the implementation of improved service policies and successfully resolved 95% of client inquiries within 24 hours. My approach is grounded in proactive communication and problem-solving, which enables me to handle client concerns effectively and efficiently. Additionally, I have experience using CRM tools like HubSpot and Zoom, which has allowed me to manage client records accurately and coordinate cross-departmental communication, reducing response times by 15%.

In my previous role as a Real Estate Manager at MEG OKAFOR & ASSOCIATES, I managed a portfolio of over 50 properties, achieving a 98% on-time payment rate and reducing overdue collections by 40%. My efforts led to a 25% increase in client retention, showcasing my ability to develop long-term customer relationships and contribute to company growth.

I am confident that my background in customer service and my technical proficiency with CRM and project management tools make me an asset to your team. I look forward to the opportunity to discuss how my skills and experiences align with your company goals.

Thank you for considering my application. I am excited about the possibility of contributing to your team and am available at your convenience for an interview.