Komlan Mawutodji Amenoumegble

 Komlan Mawutodji Amenoumegble Limassol, Cyprus Professional Summary Bilingual Customer Support and Finance Professional with over 8 years of experience in customer service, live chat support, and financial operations across Europe, the Middle East, and Africa. Proven ability to handle high-volume inquiries, resolve complex issues, and maintain customer satisfaction above 95%. Skilled in Zendesk, Freshdesk, and CRM systems. Native French speaker and fluent in English, with strong communication, problem-solving, and multitasking skills in remote environments. Key Skills • Live Chat & Email Support • Customer Relationship Management (CRM) • Zendesk, Freshdesk, Intercom, HubSpot • Issue Resolution & Escalation Management • Product & Service Knowledge Communication • Data Entry & Case Documentation • Multilingual Communication (French, English) • Performance Metrics & SLA Management • Remote Team Collaboration (Slack, Teams, ClickUp) Professional Experience Customer Support Representative (Hybrid) Technstraff Limited – Limassol, Cyprus 09/2023 – 10/2025 • Respond to 100+ customer inquiries daily via live chat and email with a 95%+ satisfaction rate. • Troubleshoot user issues, escalate complex cases, and document resolutions in Zendesk. • Provide onboarding support to new clients, improving retention and satisfaction. • Collaborate with technical and product teams to enhance customer experience. Sales Executive / Cashier Sigma Bakeries – Cyprus 07/2022 – 09/2023 • Provided high-quality customer service while accurately processing over 200 daily transactions using Oracle POS, ensuring error-free billing and customer satisfaction • Trained new employees in service excellence and company policies. • Managed inventory of 70 products and coordinated daily reporting with the accounting team, ensuring 100% accuracy. Regional Account Manager (Remote) RocApply – Berlin, Germany 05/2020 – 4/2022 • Expanded partnerships into 7 French-speaking markets, increasing regional revenue by 25% within 12 months. • Managed over 300 applications and payment tracking systems for student enrollments. • Translated website content into French that boosted students’ engagement from 60% to 95% Accountant – Accounts Receivable SteelMould Sharjah Ltd – UAE 02/2019 – 072019 • Oversaw accounts receivable operations and reconciled payments, and reducing outstanding balances by 35%. • Resolved billing disputes with international clients, reducing outstanding AR by 20%. • Produced detailed financial reports, enabling data-driven decisions and enhancing forecasting accuracy by 20%. General Accountant Fattah Aluminum Factory LLC Sharjah, UAE 09/2016 – 02/2019 • Managed monthly financial reporting, reconciliations, and tax compliance for over 200 client accounts, ensuring 100% accuracy and on-time submissions. • Automated reporting workflows, reducing processing time by 40%. • Supervised a team of 4 junior accountants and improved transaction accuracy by 25% through regular audits and process training. Accounts & Marketing Manager Asarco Foods & Beverages Ltd – Accra, Ghana 12/2014 – 08 2016 • Boosted revenue by 63% through strategic market expansion and rebranding. • Managed distribution into 5 African markets including Togo and South Africa. Accounts Officer Hotel Hieratel Togo – Lomé, Togo 01/2008 – 03/2010 • Oversaw front-office customer experience, managing daily interactions with up to 150 clients and coordinating group bookings of 20+ guests, improving customer satisfaction and operational efficiency. Education MBA – Management European University of Lefke, Cyprus 2021 BSc – Accounting & Entrepreneurship University College of Entrepreneurship, Ghana 2014 BSc – Human Resource Management Université de Lomé, Togo 2010