Komlan Mawutodji Amenoumegble

Komlan M. AMENOUMEGBLE Customer Support – Zendesk & IGP Provided bilingual (French/English) customer support for an online Casino platform, handling 100+ daily tickets via Zendesk. Responsibilities included onboarding new clients, resolving technical and account-related issues, and maintaining a 95% customer satisfaction rating. Collaborated with internal teams via Slack to streamline user issue escalation and improve response times.  Tools Used: Zendesk, IGP, Slack, Google Workspace, ClickUp  Results: • 95%+ CSAT • Increased client retention by 40% • Reduced average response time by 70% Remote Account Manager – Education Platform (French Market) Managed partner and student accounts for an online study-abroad platform. Focused on French-speaking African markets, increasing regional sign-ups and conversions through effective client communication and localized support. Oversaw the full student journey from inquiry to enrollment.  Tools Used: CRM, Microsoft Excel, Google Sheets  Results:  Increased French-market revenue by 30%  Built partnerships with 35+ universities  Handled 300+ student cases remotely Bookkeeping & Accounts Receivable – Manufacturing Industry Handled financial reporting, payment reconciliation, and debt collection for a UAE-based manufacturing company. Managed accounts receivable for 200+ international clients, reduced outstanding balances through proactive follow-up, and prepared monthly financial summaries.  Tools Used: QuickBooks, Excel, Peachtree, Tally ERP  Results:  Recovered 20% of overdue payments  Automated reporting workflows  Ensured 100% compliance with client billing timelines Sales & Inventory Management – Retail Bakery Chain Oversaw POS-based retail sales and inventory tracking for a busy bakery in Cyprus. Processed high-volume daily transactions and managed stock forecasts based on sales trends. Trained and mentored staff on POS and customer service techniques.  Tools Used: Oracle POS, Excel  Results:  Maintained 100% sales accuracy  Improved stock availability by 15%  Trained 5+ employees