Komlan M. AMENOUMEGBLE
Customer Support – Zendesk & IGP
Provided bilingual (French/English) customer support for an online Casino platform,
handling 100+ daily tickets via Zendesk. Responsibilities included onboarding new
clients, resolving technical and account-related issues, and maintaining a 95% customer
satisfaction rating. Collaborated with internal teams via Slack to streamline user issue
escalation and improve response times.
Tools Used: Zendesk, IGP, Slack, Google Workspace, ClickUp
Results:
• 95%+ CSAT
• Increased client retention by 40%
• Reduced average response time by 70%
Remote Account Manager – Education Platform (French Market)
Managed partner and student accounts for an online study-abroad platform. Focused on
French-speaking African markets, increasing regional sign-ups and conversions through
effective client communication and localized support. Oversaw the full student journey
from inquiry to enrollment.
Tools Used: CRM, Microsoft Excel, Google Sheets
Results:
Increased French-market revenue by 30%
Built partnerships with 35+ universities
Handled 300+ student cases remotely
Bookkeeping & Accounts Receivable – Manufacturing Industry
Handled financial reporting, payment reconciliation, and debt collection for a UAE-based
manufacturing company. Managed accounts receivable for 200+ international clients,
reduced outstanding balances through proactive follow-up, and prepared monthly
financial summaries.
Tools Used: QuickBooks, Excel, Peachtree, Tally ERP
Results:
Recovered 20% of overdue payments
Automated reporting workflows
Ensured 100% compliance with client billing timelines
Sales & Inventory Management – Retail Bakery Chain
Oversaw POS-based retail sales and inventory tracking for a busy bakery in Cyprus.
Processed high-volume daily transactions and managed stock forecasts based on sales
trends. Trained and mentored staff on POS and customer service techniques.
Tools Used: Oracle POS, Excel
Results:
Maintained 100% sales accuracy
Improved stock availability by 15%
Trained 5+ employees