Kolade Deborah Toyin

TOYIN DEBORAH KOLADE-https://www.linkedin.com/in/deborah-kolade-34a835b4/ PROFESSIONAL SUMMARY___________________________________     Independent, creative, swift and empathy response to customer’s request, result driven oriented and customer satisfaction professional with over 5 years of experience in customer service, supply and logistics. Proven track record of efficiently managing high-volume customer inquiries, resolving issues promptly, and fostering strong relationships. Skilled in multitasking, communications (email, chat and calls), and problem-solving. Proficient in maintaining accurate records, coordinating events, and providing exceptional support to clients.  Dedicated to delivering timely and top-notch services which resulted in customers’ retention and Business growth. SKILLS_________________________________________________ Time Management Decision- Making Skills Attention to details Project Management Customer -Centric Collaboration Skill Strategic Problem-Solving Skill Technical Proficiency Effective Communication Skills Active Listening Empathy Conflict Resolution TOOLS _________________________________________________ HubSpot Calendly FreshDesk Zoho Clickup WhatsApp MailChimp Zoom Salck Apollo Zendex Google Doc Trello Zapier Lemlist Monday.com Google sheet WORK EXPERIENCE ABBAcomm Global Services ltd. May 2022 Till Date CUSTOMER SUPPORT AGENT/LOGISTIC MANAGER          Receive customers job order Prompt response to chat, calls and emails Sourcing and purchasing of quality materials for customers job order Monitor production process to avoid error Track delivery van for smooth and swift delivery. Politely and patiently manage difficult customers. Prepare quotation for customers Advertisement and Sales Supervision of designs and adjustment DIGITAL WITCH IT SUPPORT COMMUNITY Feb 2024 Till Date CUSTOMER SUPPORT AGENT/ VIRTUAL ASSISTANCE  Support and collaborated with different members of the community  Effective Communication with Customer  Advertisement and Sales  Timely and positive response to Customer  Calendar Management  Appointment settings SHINES COSMETICS STORE Sep 2020 till Date B2B CUSTOMER SERVICE     Brand Design Management. Production Oversight Logistics coordinator Quality Control ADEKUNLE DISTRIBUTION STORE Feb 2018-Dec 18 DATA ENTRY, SALES AND CUSTOMER SERVICE      Sales and customer service Attention to details Data entry and reconciliation High level of accuracy Customer Relation Management UNIVERSITY OF ILORIN TEACHING HOPSITAL Feb 2021- Dec.2022 (INFORMATION TECHNONOLGY DEPARTMENT)  Data Entry  Immediate response to an emergency technical problems  Effective collaboration and communication with team member  Installation/Repair of Computers  Weekly Department check for Maintenance  Maintenance of the Hospital internet connection GENERAL DATA ENGINEERING SERVICES NIG.PLC [SKANNET]     Customer Services: Support and Helpdesk, Wireless equipment installation. Marketing and Sales Network services: Installation and Maintenance of Access Points Computer Maintenance and repair, LAN design and implementation. TRAINING AND CERTIFICATION DIGITAL WITCH IT SUPPORT COMMUNITY In-Demand IT Skill Training SERVICE HUB SOFTWARE CERTIFIED (HubSpot Academy) Understanding and Improving Customer Experience through the use of Service Hub Concept and best practices TRELLO FUNDMNETALS BADGE (ATLASSIAN UNIVERSITY BADGE) Project management, Customer Relationship Management (CRM), and Customer Service. ASTUTE TRAINERS AND CONSULTANTS LIMITED Advance Human Resources Management Course. PRAISE COMPUTER INSTITUTE Diploma (Computer Studies) EDUCATION FEDERAL POLYTECHNIC OFFA, KWARA STATE; Nov 2009 – Sept 2011 Higher National Diploma (Computer Engineering Technology) OSUN STATE POLYTECHNIC IREE, OSUN STATE; May 2005- April 2007 National Diploma (Computer Engineering)