KOKIYA
MARIE
DAPITANON
CUSTOMER SERVICE EXPERT
Dedicated and cheerful Customer Care Specialist with over
7 years of experience handling live phone calls, live chats,
email support, SMS, and social media CS. I've helped
enhance the company's reputation and customer loyalty by
providing quality and timely assistance.
CONTACT
EDUCATION
-
Ateneo de Davao University
B.S. in Architecture |-
-https://www.linkedin.com
/in/kokiya-mariedapitanon-/
B9
L8
Davao
Empress
Subdivision,
Davao
City,
8000, Philippines
TOOLS
Ateneo de Davao University
B.S. in Biology | 2013 - 2015
Davao Doctor's College
B.S. in Biology | 2017 - 2018
Philippine College of Technology
Zendesk, Gorgias, Shopify,
B.S. in Customs Administration | 2021 -
Loop
present
Returns,
ShipStation,
Khoros,
Recurly,
Conversocial,
Hubspot,
Asana,
Slack, Gladly, Klaviyo
REFERENCES
SKILLS
Concentrix CVG Malaysia Sdn. Bhd.
Integrity
John Paul Armentano
johnpaul.armentano@gmail .com
Written and Communication Skills
Willingness to Learn
Positive Attittude
VXI | Supervisor
Joseph John Mohamarin jjmohamarin@gmail,com
Attention to Detail
AwesomeOS | Supervisor
Paolo Miguel Camacho-
KOKIYA
MARIE
DAPITANON
CUSTOMER SERVICE EXPERT
WORK EXPERIENCE
Technical Support Rep |
Comcast (VXI)
Lead Agent | TalentPop
Sept 2022- Jan 2023
Stepping
into
short-term
customer-facing
support for Clients if a current agent is
Jan 2017 - Jan 2018
Top Technical Support Representative for 2
out of the office, taking a leave of absence, internet &
consecutive months.
power issues, etc.
Performed troubleshooting techniques over the
Being proficient with Customer Service and E-
phone to identify and resolve technical issues with
Commerce Platforms (Gorgias,
customers' Internet, Phone, and Email services
Zendesk, ReAmaze, Freshdesk, Shopify, etc)
Be able to support new agents with hands-on 1on-1 training
Social Relations Specialist |
FabFitFun (AwesomeOS)
Sept 2016 - Dec 2016
Assist customers in placing orders, tracking
Jan 2019 - May 2022
orders, fix fulfillment issues, process refunds and
Reply to inquiries, comments, and posts (public or
private),
being
a
direct
Customer Care Associate |
Macy's & Bloomingdale's
representation
replacements.
of
FabFitFun brand across various social media
channels
(e.g.
Instagram,
Facebook,
Twitter,
community forum, ads, etc.)
Technical Support Rep | AT&T
U-verse (Sutherland)
Feb 2015 - August 2015
Live Chat and Email Customer
Care Support | FabFitFun
July 2018 - Jan 2019
Professionally resolve elevated customer concerns
via live chat, emails, and text, or effectively
escalate to the proper team to handle.
Uphold and exhibit FabFitfun company values in
all job functions and tasks.
Top Technical Support Representative for 2
consecutive months.
Performed troubleshooting techniques over the
phone to identify and resolve technical issues with
customers' Internet, Phone, and Email services
