KLARIZZA ANNE AGAPITO
CUSTOMER SERVICE EXPERT
PROFILE
Creative and enthusiastic towards
providing efficient resolution and
customer service satisfaction. Eager to
learn and elevate customer and client
experience simultaneously.
CONTACT
819 E. Panteleon Street, Barangka
Ibaba, Mandaluyong City, NCR,
Philippines, 1550
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EDUCATION
University of the Philippines, Los Baños
Bachelor of Science in Civil Engineering
Undergraduate
SKILLS
Exceptional communication and comprehension skills (Written
and Verbal)
Efficient Team Management
Assured quality customer service and customer retention
WORK EXPERIENCE
TELEPERFORMANCE, CUSTOMER SERVICE
REPRESENTATIVE
AUGUST 2016 - MAY 2019
Ranked 2nd overall in 10 over different sites
TELEPERFORMANCE, SUBJECT MATTER EXPERT
MAY 2019 - SEPTEMBER 2019
Handled agents on nesting stage and assisted with
administrative tasks, coaching, and skill enhancement
TELEPERFORMANCE, OPERATIONS SUPERVISOR
SEPTEMBER 2019 - PRESENT
Focused mainly on nesting agent improvement
Process elevation projects for better customer satisfaction
