Property Management/Maintenance Coordinator/IHT
Dispatcher/Guest Relations for Airbnb/VRBO/Booking.com
Kizsa Grace Javier
Blk 42 lot 15 Deca Homes South Bacolod, Brgy Cabug, Bacolod City, Negros Occidental-
Skype: graceeekitz
Education
Bachelor of Science in Nursing
Jun 2005 - May 2007
Employment History
Mynd Property Management
September 2022- Feb 2023
Maintenance IHT and Turn Dispatcher
Handling scheduling work orders to 10-15 In House technicians
Sending work orders that were completed for approval to be invoiced
Ensure all work orders are completed and send estimates to the owner for approval if more
work is needed.
Schedule inspections and turn work repairs
Family time Vacation Rentals-
Apr 2021- Jul-2022
Guest Relations and Maintenance Coordinator
Handles Booking reservations from VRBO, booking, com, Airbnb
Create maintenance requests from guest
Process cancelations and refunds
Make sure smooth check in and check outs of guests
Maintenance Admin/Third Party Vendor Support April 2019- May 2021
GC Realty INC, Chicago Maintenance Admin
Third-party vendor dispatcher
In-house technician dispatcher Billing
Make sure the Truck stock inventory for each In-house technician is full
Check credit card transactions made by the In-house technician each day and consolidated
them with the respective work orders
Created SOP’s and Scripts for new RTM’s
Train new hires for dispatching role
Maintenance Dispatcher
Jul 2018 - Apr 2019
Citylights Commercial Services, Memphis
Dispatch work order repair requests from tenants
quote creation
invoicing
Entering bills in QuickBooks from vendors
scheduling completion of work orders email support
Fraud Specialist
JP Morgan Chase and CO
Jun 2015- May 2018
Handles call reporting fraud and claims
For Business cards and Consumer Credit Cards
Customer Service Representative
Transcom Worldwide, Bacolod
Retention order fulfillment Customer support
Billing Inquiry
Apr 2012 - Jun 2015
Chat Support/IP Tech
Dec 2008 - Apr 2012
Convergys, Bacolod
chat support billing support
email issues support technical support
Customer Service Representative
May 2007 - Oct 2008
Teletech Corp, Bacolod
Billing Support
basic technical support for cellphone issues
Skills:
Internet Research Computer Literacy Customer Service
Creating invoices thru QuickBooks
Time Management Microsoft Office
Phone Support
CRM’s Used:
Podio
PropertyWare
Breezeway
Ruebarue
Liverez
VRBO
Airbnb
Booking.com
Appfolio
Property Meld
FieldEdge
Maintenance Plus
Otto
Buildium
Google Calendar
Achievements
Top Sales for Sprint
Top Sales for Sears Canada
References
Hans Daryl Manangan
Citylights Commerical Services, Baguio-Maricar Reyes
Citylights Commercial Services,
Manila-Vida Madrona
Citylights Commercial Services,
Canada-
