Kithome Teresia Wangari

KITHOME TERESIA WANGARI 📍 Nairobi, Kenya | 📱- | ✉️-| Profile Summary Dynamic Executive Assistant & Business Support Specialist with expertise in customer relations, sales operations, and digital strategy, trusted to anticipate needs and drive results. Skilled in managing high-stakes scheduling, inboxes, and communications with discretion. Experienced in coordinating cross-functional projects, conducting research, and executing strategic initiatives. Adept at anticipating roadblocks, solving problems proactively, and becoming a trusted thought partner. Tech-savvy with expertise in Google Workspace, Microsoft 365, SAP ERP, CRMs, and AI productivity tools. Recognized for strong interpersonal skills, persuasive communication, and the ability to thrive in high-performance environments. Key Skills             Optimizing executive time and priorities to achieve organizational goals Managing high-stakes scheduling, inboxes, and professional communications Conducting research and driving strategic initiatives forward Building rapport and trust with teams, clients, and networks Crafting executive-ready presentations, reports, and content Anticipating needs, spotting gaps, and acting proactively before being asked Problem-solving under pressure and removing roadblocks before escalation Remote collaboration tools: Slack, Zoom, Microsoft 365, Trello, Notion, Google Workspace CRM Expertise: Kati CRM, Mteja CRM, SAP Business One, SAP S/4HANA Social media management, digital campaigns, and demand generation strategies Strong written and spoken English; clarity, confidence, and discretion in communication Career-driven and growth-oriented, fully committed to full-time U.S.-aligned roles Professional Experience Kansai Plascon Kenya Limited Call Centre Coordinator & Social Media Strategist | Apr 2025 – Present           Optimized client interactions by managing call centre operations, assigning calls, and ensuring timely follow-ups. Handled high-volume communications with clarity and discretion, effectively resolving escalated customer complaints. Led cross-departmental collaboration to anticipate product needs, aligning customer demands with production and supply planning. Developed executive-ready reports and presentations that informed strategic decision-making and improved leadership visibility. Drove demand generation through targeted outreach, promotional campaigns, and persuasive communication strategies. Strengthened digital presence by managing social media platforms, executing targeted campaigns, and leveraging CRM tools for measurable engagement growth. Anticipated and resolved potential customer issues proactively, ensuring consistently high levels of satisfaction. Planned and coordinated painter training programs, guaranteeing seamless execution and alignment with business objectives. Positioned the company as a thought leader by analyzing market trends, spotting growth opportunities, and adapting campaigns accordingly. Built trust and rapport with customers, painters, and industry partners, enhancing brand loyalty and long-term relationships. Customer Service Assistant | Kansai Plascon Kenya Limited Feb 2024 – Apr 2025       Managed customer enquiries via phone, email, and in-person, consistently delivering a 95% satisfaction rating. Processed and invoiced paint orders, ensuring accuracy and timely delivery to meet client requirements. Served as the key link between customers and the production team, aligning client specifications with manufacturing schedules. Coordinated logistics and order fulfillment, minimizing delays and ensuring seamless client experiences. Supported executives with scheduling requests, order prioritization, and client communications. Handled walk-in clients with professionalism, providing product information, quotations, and after-sales support. Sales Manager | The Gadget Shop Kenya Jun 2023 – Dec 2023      Drove sales of electronic devices by educating customers on product features, benefits, and usage. Led and supervised a team of sales assistants, ensuring excellent customer service and achievement of sales targets. Prepared and analyzed sales reports, providing insights to guide business decisions and improve performance. Managed inventory levels, monitored stock movement, and coordinated restocking to prevent shortages. Implemented customer engagement strategies, strengthening loyalty and repeat purchases. Anti-Counterfeit Authority | Enforcement Intern | Sept 2022 – Present   Assisted in preparing legal cases, ensuring accuracy and timeliness under highpressure deadlines. Maintained records and collaborated across departments, optimizing workflows for efficiency. YDX Marketing Agency | Team Leader | Jun 2020 – Jul 2022    Supervised a team of brand ambassadors, optimizing schedules and managing field operations. Compiled executive-ready sales reports for campaigns with Safaricom, Nokia, Infinix, and EABL. Coordinated staff recruitment, onboarding, and placement to align with organizational goals. Directorate of Criminal Investigations (DCI) | Criminal Investigation Attaché | Jun 2021 – Nov 2021   Conducted research, gathered intelligence, and assisted in drafting investigative reports. Maintained discretion handling sensitive cases, demonstrating confidentiality and professionalism. Certifications    Google Project Management Professional Certificate – Coursera (2025) SAP S/4HANA Certification (2024) SAP Business One Certification (2024) References Esther Gitaa Call centre and customer service manager, Kansai Plascon Kenya Limited Email: -Tel: - Maureen Kagema, Director, Gadget Shop Kenya. Tel: -