Kithome Teresia Wangari

I am a highly motivated and versatile professional with extensive experience in executive support, customer relations, operations management, and digital strategy. With a proven record of delivering excellence in both customer-facing and executive-level roles, I bring a unique combination of organisational skills, business acumen, and technical expertise that enables me to thrive in high-performance environments.

In my current role at Kansai Plascon Kenya Ltd, I serve as a Call Centre Coordinator and Social Media Strategist, after initially joining as a Customer Service Assistant. Here, I manage high-volume customer interactions, oversee call centre operations, assign agent calls, and handle escalations with discretion, consistently achieving satisfaction rates of over 95%. I also lead outreach, up selling, and demand-generation campaigns while running digital engagement initiatives on social media and CRM platforms. My work extends to coordinating painter training programs and producing executive-ready marketing reports that guide strategic decision-making.

Previously, I worked as a Sales Manager at The Gadget Shop Kenya, where I successfully led sales teams, boosted performance, and managed inventory. My earlier role as Team Leader at YDX Marketing Agency exposed me to large-scale brand campaigns for Safaricom, Nokia, Infinix, and EABL, where I was responsible for managing staff recruitment, training, and performance reporting. These experiences honed my leadership, sales, and operations skills while building my ability to align team efforts with organisational objectives.

Beyond sales and customer service, I have gained valuable experience in enforcement and investigations. As an Enforcement Intern at the Anti-Counterfeit Authority, I supported legal case preparation, maintained records, and collaborated with legal teams to ensure accuracy and efficiency. During my time as a Criminal Investigation Attaché at the Directorate of Criminal Investigations (DCI), I handled sensitive intelligence, conducted research, and prepared investigative reports, further developing my discretion, attention to detail, and analytical abilities.

I hold certifications in Google Project Management, SAP S/4HANA, and SAP Business One, which strengthen my capability to manage complex projects and optimise organisational workflows using modern digital tools. I am also proficient in Kati CRM, Mteja CRM, Microsoft 365, Google Workspace, Slack, Zoom, and other collaboration platforms.

Driven by a commitment to excellence, I am known for being proactive, exceptionally organised, and solutions-oriented. I anticipate needs, spot gaps, and resolve challenges with professionalism and discretion. With a clear focus on career growth and continuous improvement, I am ready to contribute as a trusted executive support partner and add measurable value to any dynamic organisation.