Kit Simbajon Rodrigo

Contact- (Mobile)- www.linkedin.com/in/kit-rodrigob3a831201 (LinkedIn) Top Skills Provider Advocate Visa specialist Travel specialist Kit Rodrigo Freelancer | Customer service| Social Media Manager Cebu, Central Visayas, Philippines Summary I have 3 years call center experience. During that time, I provided technical support for Microsoft Surface laptops, troubleshooting software issues. I also managed a travel account, booking tickets over the phone, tracking buses, and processing refunds. Additionally, I worked in Bank Fraud Prevention customer service, helping customers protect their accounts and personal information from fraudulent activities. I monitored customer accounts for suspicious transactions, alerted customers of any fraudulent activity, and took the necessary steps to prevent unauthorized access. I also worked as a non-voice agent for a telco account, serving as a domain admin, updating DNS records, and learning the basics of web hosting. I assisted customers with internet and line issues, explained billing and services, and learned email hosting, setting up IMAP and POP email, and resolving issues such as failed sending and receiving of emails. Furthermore, I have experience as a healthcare provider advocate, checking eligibility and performing pre-authorizations. I am a reliable and honest professional who is easy-going and wellliked by my peers. People come to me for advice on relationships, work, and family issues, and I take pride in being someone they can trust. I have a strong work ethic and excellent attendance at my job. I value time and strive to be on time for all my interactions. I am respectful of other people's time and believe in being responsive and efficient in my work. If you share my values of prioritizing customer satisfaction, promptness, and reliability, then I would be a great fit to work with. Experience Page 1 of 3 Acclaimed bpo Customer Service Representative June 2023 - November 2023 (6 months) I was a Customer Service Representative at Bitcoin Depot acts as a bridge between cryptocurrency users and the platform, helping them navigate the world of buying, selling, and managing their crypto assets. Pickvisa.com Customer Service Specialist December 2022 - June 2023 (7 months) I was a visa specialist is a professional who helps individuals and organizations navigate the complex process of obtaining visas for travel, work, or immigration purposes. Optum Healthcare Provider Advocate October 2022 - January 2023 (4 months) I was a Provider Advocate at UnitedHealthcare wears multiple hats, acting as a liaison between healthcare providers and the insurance company. Answering inquiries and resolving issues: They address provider questions about benefits, eligibility, claims processing, authorizations, and billing. Tech Mahindra Customer Service Associate November 2021 - August 2022 (10 months) Cebu, Central Visayas, Philippines I was a Domain Admin Registering, renewing, and configuring domain names, including DNS records and security settings also workig in Customer Service Complaint department acts as the frontline for resolving customer issues, investigating billing concerns, technical problems, and service quality complaints, aiming for swift resolution and maintaining customer satisfaction. Concentrix Customer Service Representative January 2021 - November 2021 (11 months) Cebu, Central Visayas, Philippines First 3 months I was in technical support team for Microsoft Surface plays a crucial role in ensuring a smooth and positive experience for users of these devices. and after I was at raud prevention services customer Page 2 of 3 service representative at Visa revolves around protecting cardholders from unauthorized activity and providing support in cases of suspected fraud XMC BPO Customer Service Representative March 2020 - September 2020 (7 months) Booking ticket over the phone, tracking buses and doing refund. Jollibee Crew January 2018 - January 2019 (1 year 1 month) Philippines Taking and serving customers their orders. Dealing with customer feedback with a positive attitude. Regular Sanitation. Lending a hand to different store areas whenever it is needed. Education Benedicto College Bachelor of Science in Information Technology, Computer Programming · (August 2021 - January 2022) Page 3 of 3