Kit Simbajon Rodrigo

I have 3 years call center experience. During that time, I provided technical support for Microsoft Surface laptops, troubleshooting software issues. I also managed a travel account, booking tickets over the phone, tracking buses, and processing refunds. Additionally, I worked in Bank Fraud Prevention customer service, helping customers protect their accounts and personal information from fraudulent activities. I monitored customer accounts for suspicious transactions, alerted customers of any fraudulent activity, and took the necessary steps to prevent unauthorized access.

I also worked as a non-voice agent for a telco account, serving as a domain admin, updating DNS records, and learning the basics of web hosting. I assisted customers with internet and line issues, explained billing and services, and learned email hosting, setting up IMAP and POP email, and resolving issues such as failed sending and receiving of emails.

Furthermore, I have experience as a healthcare provider advocate, checking eligibility and performing pre-authorizations.

I am a reliable and honest professional who is easy-going and well-liked by my peers. People come to me for advice on relationships, work, and family issues, and I take pride in being someone they can trust. I have a strong work ethic and excellent attendance at my job. I value time and strive to be on time for all my interactions. I am respectful of other people's time and believe in being responsive and efficient in my work. If you share my values of prioritizing customer satisfaction, promptness, and reliability, then I would be a great fit to work with.