Kisleen Joyce Lavilla

KISLEEN JOYCE A. LAVILLA Career Goals To consistently deliver administrative & marketing tasks that not only meet business objectives but also provide value to recipients, enhancing their engagement and loyalty with the brand Core Strengths ● Administrative tasks ● Digital Marketing Strategy ● Email & Social Media Marketing Campaign ● Clerical Tasks and Data Entry ● Basic SEO techniques & content creation ● ● ● ● ● ● Market Research and fact-finding Project Management Teamwork Basic Graphic design CRM Management Tech-savvy Academic History ❖ Mindanao State University, Marawi -) Bachelor of Business Administration major in Entrepreneurial Marketing Graduated as Cum Laude Gained and maintained Academic Scholarship -) Lawn Tennis varsity -) Assigned as Manager for Applied Business Study 1st Placer of Philosophy Poster Making Contest ❖ Sacred Heart High School -) Graduated as 5th Honor Vice-President of Artist Guild ❖ Molave Regional Pilot School Graduated as 10th Honorable Mention Artist of the Year Employment History ❖ Marv Nicholson Group Exp Realty Real Estate VA (April 2023 – present) Providing administrative and marketing assistance through CRM management (Kvcore & Follow Up Boss), email and SMS marketing campaigns, basic graphic design (flyers, brochures, calling cards, and notecards), cold calling and answering client inquiries, fact finding and research, website management, SEO strategies (SEMrush, Screaming Frog, AHrefs), and utilizing tools such as Active Campaign, SPOKEO, Homebot, and direct mailing services for greeting cards, newsletters, and giftcards ❖ NCH Philippines Inc Field Sales Representative (June 2022 –November 2022) Sales experience. Generate and maintain leads within assigned territory. Works in fieldwork. Conduct product demonstrations and presentations of specs and benefits to general manufacturers and construction companies. Prepares monthly sales reports, inventory monitoring, and sales forecasts. ❖ ASIA BREWERY INC. (LT Group, Inc.) Executive Assistant (Nov. 2018 – June 2022) Work closely with top management, manage the company's general administrative activities, ensure efficient day to day operation in the office, acts as point of contact between various departments, prepare financial, KPI & OPEX reports, manage payroll tracking & disbursements under our department, handle travel arrangements, organize company events, schedule appointments and meetings. ❖ ALANO AND SONS CREDIT CORPORATION Loan Officer / Cashier / Book keeper / Officer-in-Charge (MAY 2013- OCTOBER 2018) Started as loan officer where I process loan application and issue payment receipts, handle their concerns and assist their queries. Then promoted as Cashier where I cash count at the end of the day and safe keeping it. After 2 3 years got promoted as branch accountant. Prepares monthly financial reports such as Income statement, Expenditures, Balance Sheet and other budget reports needed by manager. Acts also as Officer in Charge when manager is on leave or business trip. Assist daily operation of the branch and provides support and do decision making. ❖ TELETECH INC - ILOILO Customer Service Representative (JUNE 2011- AUGUST 2012) Answers inbound calls and solves customers' concerns on the services offered by TMobile. Maintain customer satisfaction and make after sales pitch. Assist customer’s queries and upgrades on their accounts.