Kisleen Joyce Lavilla

I am a dynamic, results-driven, and multi-skilled professional with over a decade of experience spanning operations, digital marketing, administration, customer service, and sales, bringing together creativity, strategic thinking, and organizational excellence to deliver measurable business impact.

My current role as Digital Marketing and Operations Manager at Marv Nicholson Group Exp Realty allows me to leverage my expertise in CRM management, SEO, website administration, project management, and content creation to boost brand visibility and client engagement while ensuring operational efficiency. I design graphics, produce videos, and create compelling content across platforms, while also handling project management with estimate creation, bid requests, and 2D renderings to bring ideas to life. Prior to this, I gained valuable sales experience as a Field Sales Representative with NCH Philippines Inc., where I drove lead generation, conducted product demonstrations, monitored inventory, and prepared forecasts that supported business growth. Earlier, as an Administrative Assistant at Asia Brewery Inc., I coordinated closely with senior leadership to manage reports, organize events, and streamline office operations, ensuring smooth day-to-day functions across the organization. My years at Alano and Sons Credit Corporation honed my financial and leadership skills, progressing from Loan Officer and Cashier to Bookkeeper and ultimately Officer-in-Charge, where I handled daily operations, produced financial statements, maintained compliance, and ensured accuracy in reporting while stepping into leadership responsibilities during management’s absence. My career began at TeleTech Inc. as a Customer Service Representative for T-Mobile US, where I strengthened my communication, problem-solving, and client service abilities, skills that remain central to my work today.

Throughout these diverse roles, I have developed strong core competencies, including digital marketing, content creation, CRM management, website administration, SEO optimization, customer service, and project management, supported by technical proficiency in SEO tools (Semrush, Screaming Frog, AHrefs, Mozbar), Google Workspace, Canva, Capcut, Wondershare, CRM (FollowUpBoss & Kvcore), HouzzPro, Trello, ActiveCampaign, and AI Tools. I am resourceful, tech-savvy, adaptable, and highly organized. I thrive in dynamic environments where I can apply my knowledge and continually explore better ways to enhance performance and results.