Online Bookkeeper | Customer
Service Support | Virtual Assistant
With comprehensive experience in customer service
support, bookkeeping, and virtual assistant, I focus on
resolving issues and bookkeeping responsibilities, being in
charge of administrative tasks, and magnifying
organizational skills.
EDUCATION
Surge Freelancing Marketplace
Online Bookkeeping using
Quickbooks
Completed in 2024
Perpetual Help College of Rizal
Secondary Education
Completed in 1994
CONTACT--
Bacoor City, Cavite
TOOLS
Quickbooks | Xero
Slack, Viber, WhatsApp, Zoom, Skype
PROFESSIONAL EXPERIENCE
ORDER MANAGEMENT|MEDICAL VIRTUAL ASSISTANT
RemoteStaff Philippines | JANUARY 2022 - SEPTEMBER
2024
Key responsibilities:
Monitor online prescription orders and manage orders (to target SLAs)
with supplier pharmacies
Answer incoming patient/customer/pharmacy inquiries
Communicate with pharmacy partners, patients, and internal team
members via phone calls
Ensured customer database was maintained promptly and accurately in
compliance with all applicable company policies and procedures, analyzing
and reporting data integrity and accuracy as necessary.
Process medication requests: inputting patient medication and
demographic data in applicable systems as required.
Serve as the primary point of contact for patients or healthcare providers
to ensure the facilitation of diverse customer requests, collaborating with
cross-divisional teams in the coordination of customer service orders in a
timely and accurate manner.
Serve as subject matter expert (SME) by providing support to additional
staff, cross-divisional teams, and customers in the resolution of
outstanding issues within the assigned function(s).
CUSTOMER LOYALTY ASSOCIATE
Balsam Brand | OCTOBER - DECEMBER 2020 and
OCTOBER - DECEMBER 2021
Key responsibilities:
Microsoft Office
Responsible for answering inquiries/questions from
Google WorkSpace
shipping status, and other business-related queries
SalesForce and Zoho
through chat and email..
the customer about the products, order status,
Bookkeeper
Start Virtual | AUGUST - OCTOBER 2021
Key responsibilities:
Perform day-to-day financial transactions, including
verifying and classifying, doing monthly bank
reconciliation, preparing financial reports, and Adhoc tasks to support the finance function.
PROFESSIONAL EXPERIENCE
Bookkeeper
Provincial Property Holdings, Inc. | AUGUST 2020
- APRIL 2021
Key responsibilities:
Responsible for recording and categorizing all bank
and credit card transactions such as withdrawals and
deposits
content writing for the website of the company using
Wordpress
Senior Associate
WNS GLOBAL SERVICES PHILIPPINES | JUNE
2017 - AUGUST 2020
Key responsibilities:
Responsible for assisting IAG customers. Main duties
include doing outbound calls to customers as courtesy
calls to remind overdue payments, answering general
queries and billing queries, processing payments for
their premium, canceling their policy, and updating
account profiles.
Travel Associate
INTERGLOBE TECHNOLOGIES PHILIPPINES
INC. | JANUARY - MAY 2017
Key responsibilities:
Responsible for assisting customers via email and
phone calls by providing details of the reservation of
their vacation house rentals.
Customer Care Associate
EXPERT GLOBAL SERVICES PHILIPPINES |
OCTOBER 2015 - JANUARY 2017
Key responsibilities:
Responsible for assisting providers and CVS
pharmacists via phone calls by providing the benefits
and coverage of their patients' health insurance.
Customer Service Representative
TELEPERFORMANCE | DECEMBER 2014 AUGUST 2015
Key responsibilities:
Responsible for assisting AT&T post-paid customers
by answering their queries via chat about their billing
statements, setting up additional or phone lines of
service, helping them with basic troubleshooting, and
checking their account details.
TOP SKILLS
Hard Skills
Financial
Accounting/Bookkeeping
Data Entry and analysis
Collaborator
Customer Service
Soft Skills
Attention to details
Decision Making
Communication
Multi-tasking
CHARACTER REFERENCES
January Aldegeur
-
Colleague - RemoteStaff Philippines-Dave Addun
-
Team Leader - Balsam Brands-Precious Ann Escorel
--Team Leader - WNS Global
Services Philippines
