Kirti Gudwani

CURRICULUM VITAE KIRTI GUDWANI E-mail:-Ph.:- Linkedin: https://www.linkedin.com/in/kirti-gudwani-6016b91a/ PROFESSIONAL SUMMARY: HR professional with extensive delivery and management experience. I have started my career from an Electronics company and expanded through Learning and Coaching, Risk Investigation, Operations in BPS to HR Professional. Borrowing experience from each role played and learnings/ coaching/ certifications achieved, I accomplish the common goals of company and stakeholders I work with. Specialties are Strategic Planning, Employee Relations, Talent and Performance Management, Retention Management and Leave & Timesheet Management. I have received recognition for Customer Satisfaction, High Potential Management, New Ideas & Initiatives, Employee Retention, Grievance Handling, providing ground level support in delivering the Human Capital agenda for the business including activities like Manpower Planning/ Budgeting, Employee Life Cycle Management, Performance Management, Employee Engagement, Talent Management, ER and Labor Compliances, Contract Staff Management, etc. Personal interests are implementation of new ideas in line with company goals and employee benefits. Always open to new ideas and roles. My strengths range from strong problem-solving mindset and integrity driven decision-making to a steep learning curve. CAREER OBJECTIVE: Maintain and enhance human resources productively in an organization, developing strong manpower, identifying talent, organizing staff activities of an organization, leading negotiation between employees and deploying professional development programs in order to achieve organizational goals and fulfill employees' needs. To evolve into a competent Human Resources professional and to learn every aspect of the profession including – ER, operations, talent and performance management. Ideally, I would like a challenging environment that has learning and a healthy career path. I am an individual with working knowledge of human resources and operational practices, desiring HR/ Operational position with a focus on service and management. WORK EXPERIENCE: • • • • • • • Worked as Human Resource Business Partner (Asst. Manager) in Escalon Business Services Pvt. Ltd. (11-months) Worked at Tech Mahindra Ltd. o Worked as Senior HR Business Partner (11-months) o Worked as Corporate HR in Tech Mahindra (2-yr and 2- months) o Worked as HR Business Partner in Tech Mahindra (1-yr and 11- months) o Worked as Sr. Tech Support Analyst in Tech Mahindra (1-yr and 5- months) Worked as Sr. Tech Support Analyst in SITEL India (2-yrs and 9-months) Worked as Transaction Risk Investigator in Amazon.com (9-months) Worked as Data Editor for Conexusant Pvt. Ltd. (1-yr) Worked as a Computer Instructor in FACT (2yrs and 8-months) Worked as an Engineer in R&D Dept. for PUNCOM (9-months) ROLES AND RESPONSIBILITIES HANDLED in HR ROLE: • • • • • • • • • • • • • • • • • • • • • • • • • • • • Was responsible to manage High Potential Employees, which included coaching them about company work style, optimum utilization of their skills, using tools and strategies to prepare employees for greater success, deliberated about finding and delivering top talented employees to the company Was responsible for Talent management of all employees (AM level and above) across different locations – identifying the skillset and determining the level of involvement needed for the ongoing projects Was responsible for maintaining the relationships with all stakeholders – HR Business Partners, Service/ Support teams and other critical resources to drive projects and initiatives Handled transition of services, projects and employees – was responsible for defining the scope, success criteria, roles & responsibilities throughout the employee life cycle Worked on designing programs for project – designing roadmap, documentation, measuring and implementation of process improvement plans Proactively handled and managed project risks, issues, dependencies and reported the project basis to the Project/ Product Manager and Stakeholders at regular intervals Worked on multiple automation projects – designing, analyzing and implementation Was responsible for New Managers Orientation (an initiative) Took care of Grievance Handling of all High Potential Employees Handled Employee Engagement for all employees above AM level and above including location level events Was responsible for Leave & Time sheet management Was the first point of contact for my span in Retention management Was responsible to make sure that Performance Management was up to the company standards and do not deviate from the process Handled Internal Job Postings for all support staff and critical positions throughout the location Was a part of Policy Framework team and participated in re-frameworks of company policies as per org/ legal changes or employee needs Managed Ramp-up, Ramp-down and redeployment cases (if any) Was a helping hand in Legal Case Handling, Legal Compliance, ESI, Statutory Compliance, Labor Management, Knowledge Sharing, Tribunals Level of Education, Account Reconciliation Handled Exit Interviews, clearance (End to End Exit formalities) for my complete span Was responsible for support staff’s and HiPo’s Rewards and Recognition Handled Career Competency Review, monthly reports to Payroll, coordination of F&F activities on real-time basis Was involved in the KRA setting exercise of all the employees Prepared dashboards for monthly/ quarterly reviews with stakeholders Participated in security and compliance audit (internal and external) activities Was responsible for handling Absconding cases (End to End) Handled formal and informal counselling of the employees and handle their concerns in an effective manner keeping company policies and procedures in line Prepared engagement calendars, mailers to be circulated internally, social media engagement handling Was responsible for Joining Formalities, Salary Negotiation and Corporate Induction Was responsible for Townhall Connects, Coffee Meetings, Hear the Peer (an initiative) AWARDS/ ACHIEVEMENTS/ INTERESTS: • • • • • • • Promotions and responsibilities delegated - Promoted to manage daily business operations, performance, strategy and revenue monitoring throughout the location and southern region. Motivated personnel to rise above the standard by introducing on-the-spot performance incentives. Headed one phase of a project with PUNCOM, was given the HOD role with FACT, handled a supervisory and auditory position with Conexusant and was trusted to handle corporate dealings for Amazon. Have always been a part of office events (RNR, Client visits, Seminars, Coffee Meets, Cake cutting, etc). This trait was developed during school and college driving annual and cultural events. Awarded “Best HR of the Quarter”, “HR of the month”, “Star of the Month”, “BRAVO”, “Pat on the Back”, “Best Team”, “Best Quality” awards multiple times during Tech Mahindra tenure. Awarded “Best Trainee”, “Shining Star”, “Best Sales Maker” and “Best Quality Associate - Twice” at Sitel. Interests – Craft making, painting and sketching (won competitions held by – Stic and Fevicryl). I still pursue the same as a hobby and have an online page with more than 4200 followers. I am an avid writer and my articles have been published in The Indian Express, The Tribune and Linkedin. EDUCATION QUALIFICATION: • • • • M.B.A.- IT from Sikkim Manipal University with 62% aggregate -) B.Sc.- IT (Hons.) from IASE Deemed University with 74% aggregate -) Diploma in E.C.E. from Punjab Technical Education Board with 63% aggregate -) Central Board of Secondary Examination (Std. X) with 74% aggregate (1996) SOFTWARE PROFICIENCY: HRIS Applications Languages DBMS Packages Front End Operating Systems Web Designing : PeopleSoft Financial Management Solutions (FMS), Customer Relationship Management (CRM), and Enterprise Performance Management (EPM) software : C, C++, C#, JAVA, Advanced JAVA, JavaScript, ERP : Oracle 8i : VB 6.0 : LINUX, UNIX, MS DOS, Windows98, NT, 2000, XP, VISTA, Win 7, Win 8, Win 10, MAC (10.0 to 10.13) : JAVA, HTML, XML, DHTML LICENSES & CERTIFICATIONS: Strategic Human Resource HR as Business Partner Human Resources: Payroll Performance Management Managing High Potentials Rewarding Employee Performance 360-Degree Feedback Managing Misconduct Risk-Taking Lean Six Sigma White Belt Lean Six Sigma Yellow Belt (ICYB) Six Sigma Green Belt Neuro Linguistic Programming Developing Your Emotional Intelligence Interpersonal Communication Online Marketing Fundamentals Social Media Monitoring Managing Compassionately OTHER COURSES (34): Assertive Communication, Business Analysis Process Model, Business English, Business Etiquette, Business Writing skills, Conflict Management, Defect Management ‘n ’Problem solving, Delivery Management, Data Protection ‘n ’Privacy, Incident Management, Internal Security (Level 2), Emotional Intelligence, Enterprise Security, HR People Connect, Cross Culture Training, 105 First Point Coach Data Privacy, Advanced Excel, Assert to Win, Attitude of Excellence, Building Trust, Commonly Confused Words, Diversity – A Global Perspective, Effective Communication (Level 1 and 2), Exceed Customer Expectations, Helpdesk Management, Lateral Thinking, Managing Diversity, Offering Corporate Makeover, Presentations to Executives, The Art of Giving Feedback, Train the Trainer and Work-Life Balance. PROJECTS: Green Belt, Yellow Belt and other projects handled: • • • • Govt Projects - Surface Mount Technology, PLCC and Voter ID Cards Census in PUNWIRE, PUNCOM and for the Govt of Punjab respectively. BPS Projects – Control repeat callers, improve CSAT scores, troubleshooting steps for third party simulators and improving first time resolution, LOP Reduction in Sitel and Tech Mahindra. Org level Projects – Policy framework, Critical Resource Identification, Band Formation in Escalon and Women Network, Book Club, Photography Club, VOC (Voice of Customer), Policy reframe work, LOP (Loss of Pay) reduction in Tech Mahindra Tools – Call ticket tracking mechanism, Call back tool (Won Exchange ION). PERSONAL DETAILS: Name Nationality Date of Birth Hobbies Languages Known : : : : : Kirti Gudwani Indian 15th June Travelling, Art and Craftwork Hindi, English and Punjabi