Kirstine Grace Omictin

KIRSTINE GRACE OMICTIN Ecommerce Specialist Email:-Whatsapp/Viber:- PROFILE Compassionate and detail-oriented with strong customer service and eCommerce experience. Proven ability to communicate effectively, manage sensitive information, and collaborate with multidisciplinary teams. Dedicated to providing high-quality care and enhancing patient satisfaction. SKILLS Clinical Skills: Patient care, communication, medical terminology Technical Skills: Microsoft Office, Customer Service: Strong interpersonal skills, conflict resolution, empathy management, Skills: attention MERCHANT OPERATIONS ASSOCIATE Adorama - (May 2023 - March 2025) Google Drive, Data entry Organizational WORK EXPERIENCE Account to detail, multitasking Market Research: Ability to analyze and Collaborated with vendors and merchants to ensure optimal product availability and resolve supply chain issues Managed communication with vendors regarding purchase order estimated time of arrival (ETA) and provided timely updates Onboarded new vendors into the system, created new SKU setups, and listed products in the inventory system. Identified discontinued items, marked them accordingly, and recommended suitable replacements to maintain product availability. ATT BILLING AND SALES REPRESENTATIVE VXI - Davao (December 2021 - April 2023) interpret patient needs EDUCATION ATENEO DE DAVAO UNIVERSITY 2020 - 2024 Managed billing and sales inquiries, providing comprehensive assistance to customers regarding their accounts, payments, and service plans Consistently exceeded sales targets by effectively promoting products and services, increasing revenue and contributing to the company's growth Demonstrated a deep understanding of customer needs and preferences, tailoring sales pitches to align with individual requirements and maximizing customer satisfaction Handled complex account-related inquiries, including billing discrepancies and account adjustments, ensuring accurate and timely resolution Bachelor of Science in Nursing Graduated with Latin Honors AMAZON CUSTOMER REPRESENTATIVE Sutherland - Davao (January 2020 - September 2021) ATENEO DE DAVAO UNIVERSITY SCIENCE, TECHNOLOGY ENGINEERING AND MATHEMATICS STRAND 2018 - 2020 With High Honors Handled a high volume of customer inquiries through live chat, email, and phone, ensuring prompt and accurate responses to diverse account-related questions. Expertly processed refunds and replacements, maintaining a customer-centric approach contributing to high customer satisfaction and loyalty. Managed and filed A-to-Z claims, meticulously documenting and navigating through the resolution process, leading to minimized dispute escalations. Addressed customer concerns while efficiently navigating internal systems to provide accurate information. REFERENCES Krizelle Anne Mary Cabungcal Teleperformance | Customer Representative- Maria Theresa Lacubtan Freelance | Customer Representative- Harvy Nabatar Freelance | Customer Representative- PORTFOLIO LINK MY PORTFOLIO LINK