Kinsey E.
Esguerra
CUSTOMER SERVICE
PERSONAL PROFILE
‘Bilingual customer relation and technical
support in the BPO industry.’
EDUCATIONAL HISTORY
With several years of experience of
customer service from banking, gaming
and search engine platform
Computer Engineering / Information Technology
Bulacan State University /-
support; I am able to provide an
outstanding service with a broad range of
CAREER SUMMARY
customer needs from initial
enquiries to sales, transactions and
Ubiquity
complaint handling.
Online Banking Risk Operations| Sept 2019 - December
2019
CORE SKILLS
Handle back-office servicing for bank
Send e-mails to customers via Zendesk
Customer Service
Proficient in Microsoft Word, Excel,
PowerPoint
Ability to Work Under Pressure
Leadership
Data Analysis
Excellent written and verbal
communication skills
Complaint handling
Process transaction disputes
Cognizant
Google Home Technical Support | Aug 2018 - Jan 2019
Giving customer technical support for Google smart
speakers, Chromecast and other Google devices.
Key Responsibilities
Dealing with a large number of customers through
chat and calls on a daily basis and ensuring
complete satisfaction
Providing technical and basic customer service
support to users around the world
Handling product and general enquiries
Writing professional letter responses to customers
using Microsoft word or Google Sheets
Give general troubleshooting service to other Google
Products
Kinsey E.
Esguerra
CUSTOMER SERVICE
CAREER SUMMARY
TaskUs PH
Valve Technical Customer Support | Aug 2017 - Aug 2018
Outline:
Giving technical support and customer service support to
gamers all around the world, with account
related issues
Key Responsibilities:
Dealing with a large number of customers through email
on a daily basis and ensuring complete satisfaction
Providing technical and basic customer service support
to users around the world
Handling product and general enquiries
Give general troubleshooting services if possible
Teleperformance
JPMorgan Chase Customer Service Representative | June
2016 – July 2017
Outline
Giving customer service support to users all around the
world with account, transaction, security and
banking related issues.
Key Responsibilities
Dealing with a large number of customers through calls
on a daily basis and ensuring complete satisfaction
Handling product and general enquiries
Processing bank transactions
Running necessary security checks including security
questions
Handling customer complaints
Process and decline credit card transactions
