Kingsley Osuji

KINGSLEY OSUJI CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL SUMMARY Empathetic and results-driven Customer Service & Technical Support Representative with 3 years’ experience resolving complex issues, managing high-volume inquiries, and handling escalations across phone, email, and chat. Recognized for boosting satisfaction, reducing repeat tickets, and delivering proactive, clear support. Skilled in CRM tools, troubleshooting, de-escalation, and consistently exceeding service targets in dynamic e-commerce and fintech environments. SKILLS Active Listening | Problem Solving | Conflict Resolution | De-escalation | CRM (HubSpot) | Customer Relationship Management | Communication | Time Management | Inbound & Outbound Calling | Troubleshooting | Empathy | Upselling & Cross-selling | Task Prioritization | Digital Marketing Tools PROFESSIONAL EXPERIENCE Customer Service & Sales Rep CLASSIC GADGETS LTD (E-commerce) ●​ ●​ ●​ ●​ ●​ Handled high-volume product inquiries across social media, email, and chat, converting leads and driving daily sales. Resolved delivery issues, returns, faulty items, and account/login problems, consistently improving customer satisfaction. Processed replacements and coordinated with logistics teams to accelerate resolution time and reduce customer escalations. Promoted after eight months and trained new support staff, strengthening team performance and service quality. Re-engaged churned customers with targeted outreach and discounts, increasing repeat purchases and customer retention. Customer Service specialist (FinTech Support) LOOFTECH – Remote ●​ ●​ ●​ ●​ ●​ November 2023 – December 2025​ October 2022 – September 2023​ Championed 100+ daily inquiries across digital payments, wallets, and fintech transactions. Rectified billing failures, login issues, and subscription errors with 95% SLA compliance. Guided customers on platform features and mobile app usage, reducing repeat inquiries by 25%. Escalated transaction disputes, API errors, and technical issues for fast resolution. Delivered professional communication via phone, email, and chat to enhance customer experience. EDUCATION & CERTIFICATIONS B.Sc. Mass Communication — Imo State University, Owerri Technical Support & Digital Business Support Training — Digital Witch Academy & ALX Africa