KIMBERLY ROBIÑOS
CONTACT
ABOUT ME
A highly motivated and customer-oriented individual with a strong
- Milkyway St., GSIS Heights, Davao City,
Philippines 8000
-
ability to build rapport and resolve issues effectively. Possessing
excellent communication and interpersonal skills, I thrive in fastpaced environments while maintaining a calm and professional
demeanor. With a keen attention to detail and a problem-solving
mindset, I excel at understanding customer needs and providing
exceptional service. My ability to empathize with customers enables
me to build lasting relationships and foster loyalty. I am confident in
EDUCATION
COTABATO STATE UNIVERSITY
Bachelor of Science in Forestry-
SKILLS
Communication
Goal orientation
Adaptability
Time management
LANGUAGES
English
Filipino
my ability to contribute significantly to a team-oriented environment
and achieve customer satisfaction goals.
WORK EXPERIENCE
L1 CUSTOMER SERVICE AND SALES SPECIALIST
GovAssist, LLC -)
Providing information and guidance: Assisting clients with
understanding immigration, travel, or visa requirements and
procedures.
Resolving inquiries and issues: Addressing client concerns,
questions, and problems related to their cases.
Client acquisition: Identifying and reaching out to potential
clients.
Consultative selling: Understanding client needs and
recommending appropriate services.
SALES AND BILLING REPRESENTATIVE
Sutherland Global Services -)
Customer retention: Building strong customer relationships,
addressing customer needs, and upselling or cross-selling
products.
Sales target achievement: Meeting or exceeding sales quotas
and performance metrics.
Customer inquiries: Answering customer questions about their
bills, charges, and payment options.
Billing corrections: Investigating and resolving billing errors or
discrepancies.
TECHNICAL SUPPORT REPRESENTATIVE
VXI Global Solutions, LLC -)
Troubleshooting technical issues: Diagnosing and resolving
problems with internet connectivity, cable service, equipment
malfunctions, and other technical difficulties.
Customer service: Providing excellent customer service by
effectively communicating technical information in a clear and
understandable manner.
