Kimberly Robiños

Possessing excellent communication and interpersonal skills, I thrive in fast paced environments while maintaining a calm and professional demeanor. With a keen attention to detail and a problem-solving mindset, I excel at understanding customer needs and providing exceptional service. My ability to empathize with customers enables me to build lasting relationships and foster loyalty. I am confident in my ability to contribute significantly to a team-oriented environment and achieve customer satisfaction goals.

A highly adaptable and customer-centric professional with a proven track record in remote customer service. Possessing extensive experience in both the fast-paced travel concierge industry and the demanding US telecommunications sector, I excel at providing seamless and personalized support. In the travel concierge role, I honed my ability to anticipate and fulfill diverse client needs, resolving complex travel arrangements and ensuring exceptional experiences. Within the US telco environment, I developed a strong foundation in technical troubleshooting, account management, and effective communication, consistently exceeding customer satisfaction targets. My remote work experience has instilled a disciplined and self-motivated approach, enabling me to deliver efficient and reliable service from any location. I am adept at utilizing various customer service platforms and technologies to provide comprehensive and timely solutions.