Kimberly Ong

KIMBERLY ONG Organized and dedicated administrative assistant providing exceptional customer service in fast-paced environments. Excels in calendar management, scheduling, data-entry and database administration. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. EXPERIENCE DATA ENTRY/LEAD GENERATOR/VIRTUAL ASSISTANT/APPOINTMENT SETTER 2176 Calvin St Brgy 731 Malate, Manila 1004 - - Invisible Technologies March 2020-Current Data Entry Associate • Trainer Assistant ✓ Trained and mentored new personnel hired to fulfill various roles. ✓ Developed curricula, instructions, documentation and written tests as certification during the training courses. ✓ Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities. ✓ Reviewed completed work for compliance with regulations. ✓ Maintained ongoing communication with relevant departments to confirm accurate data delivery. LendMe Financial May 2019-March 2020 SKILLS • Telephone and email etiquette • Scheduling and calendar management • Training material development • Outbound and inbound calls Account Coordinator • Appointment Setter • Lead Generator ✓ ✓ ✓ ✓ ✓ ✓ appointment scheduling and itinerary coordination for both clients and personnel. Cold called perspective customers to determine product or service needs, ascertain timelines, and identify decisionmakers. Managed CRM database, including troubleshooting, maintenance, updates and report generation. Interacted with customers professionally by phone or email to provide information and services that we offered. Increased revenue by acquiring new customers and determining needs to offer relevant products. Wells Fargo Bank January 2016-May2019 Account Resolution Specialist ✓ ✓ ✓ Monitored aging accounts and reached out to customers to discuss payments. Negotiated arrangements to manage defaults, payment plans or full remittance of balance owed. Used probing techniques to determine debtors' reasons for delinquency. ✓ ✓ Documented all actions performed and interactions with customers. Processed payments and applied to customer balances. Barclays Bank August 2014-January 2016 Collections Specialist ✓ ✓ ✓ ✓ Negotiated to collect balance in full. Processed payments and applied to customer balances. Worked in call center environment handling manual and automatically dialed outbound calls. Documented all actions performed and interactions with customers. At&t (Postpaid Account) May 2013-July 2014 SOFTWARE • • • • • • • • • • • • • Zoom HubSpot Skype Google Spreadsheet Power Point Loom Videos Google Calendar Asana Zoho Slack Lightshot Gmail Ring Central Collections Agent/Customer Service Representative ✓ ✓ ✓ ✓ ✓ ✓ Collected on past due accounts with average of 1 to 2 months delinquency. Maintained compliance with fair debt practices and regulatory guidelines. Contributed to company achieving and holding industryleading customer service ratings. Conferred with customers about concerns with products or services to resolve problems and drive sales. Resolved customer complaints and addressed emergency requests and needs. Used probing techniques to determine debtors' reasons for delinquency. Coffee Bean & Tea Leaf Apr 2011- Jun 2012 Barista ✓ ✓ ✓ ✓ ✓ Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment. Trained new team members with positive reinforcement and respectful, encouraging coaching. Provided in-depth information to customers on beverage preparation and offered samples of latest brews. Controlled line and crowd with quick, efficient service. EDUCATION Olivarez College, Parañaque City Bachelor of Science in Hotel and Restaurant Management