Kimberly Mae S. Conde

Kimberly Mae Conde 11 Katuparan Ext, Batasan Hills, Quezon City, Philippines Customer Service Specialist/ Customer insights Consultant - - SUMMARY: Customer service for sales and billing and quality call monitoring and be able to identify root cause of reason of calling, measure the outcome and eventually identify opportunities if there were and provide insights, making future calls of customers unforgettable due to extra ordinary customer experience. EMPLOYMENT HISTORY: TELEPERFORMANCE PHILS.Primary goal is to resolve the customer's demand Quezon City, Philippinesand go beyond resolution by looking after Dec 2012 – Presentcustomer’s overall needs relating to scope/product Customer Service Specialist/ provide extra mile and be able to deliver Customer insights Consultantunforgettable customer experience. With regards to Customer Insights Consultant experience, our goal is to be able to identify the root cause as to why customer called and measure how well our consultants deliver. We also identify constraints of such outcome (Resolved/Unresolved) and determine action plans on how agents will be able to deliver right the first time. SURIGAO EDUCATION CENTERWeekly and monthly inventory of items/devices used in June 2007 – September 2011 a hospital setting. We also made sure items/devices are Nursing Arts Laboratory Assistantready to be used by our clinical instructors prior to their lectures and/or demonstrations. Secure all items/devices are well kept and returned by the students in good working order after they borrow it. Reporting any damages and process request of replacements/new items needed to our school property custodian. EDUCATION BACKGROUND June 2000 – 2005Graduated at Dela Salle John Bosco College Mangagoy Bislig City, Surigao del Sur June 2005 – March 2006Saint Vincent de Paul College Andres Soriano Highway, Mangagoy Bislig City, SDS Midwifery June 2006 – May 2007Surigao Education Center Km. 2, Nat’l Highway, Surigao City Graduated Midwifery CHARACTER REFERENCE: Mr. Christian Joseph SajoTools Engineer Contact Number:REED ELSEVIER PHILIPPINES Miss Rose Ann Lyn T. MoralesSales and Marketing Operations (Sales Executive) Contact Number:-REED ELSEVIER PHILIPPINES Miss Khristine Mae IntiaAssistant Manager Contact Number:-Learning Development, Teleperformance Philippines