- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 29 years old
- Location:
- Mandaluyong, Metro Manila, Philippines
- Experience:
- 1 year
KIMBERLY ANICETO LEYVA
236 J. Rizal st, Brgy. Mabini-J. Rizal, Mandaluyong City, Philippines 1550
Mobile no. -
Email Address:-
Objective:
To enhance my personality and career in the field of chosen careers, to prove my worth and to
continue striving for improvement in this dynamic business society where I can contribute my
knowledge and skills.
Profile:
●
Qualified Email Support Representative at a Mobile Game Company for 6 months.
●
Adept at providing exemplary customer service through Email and Live Chats via Zendesk.
●
Organized and detail-oriented event planner with four years of experience in planning and
executing meetings and events.
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Outstanding ability to host live events independently or in groups.
●
Experienced in private tutoring pre-school and grade school students.
Skills:
●
Typing speed of 60 WPM.
●
Experienced in Zendesk.
●
Excellent communication skills developed through experience in events and customer
support.
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Ability to handle difficult customers in a polite and professional manner.
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Stamina and determination required to complete complex tasks on time.
●
Knowledgeable in Computer, Console and Mobile Games due to experience as a
Game Support Representative.
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Adept at producing quality outputs on time with keen attention to detail.
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Excellent problem solving and conflict resolution skills.
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Fast-learner and can easily adapt to the environment.
●
Proficient in using computer programs.
1. Microsoft Office (Word. Excel, Powerpoint)
2. Adobe Photoshop
3. Google Spreadsheet
Work Experience:
Gumi Asia Pte. LTD.
Game Support Representative
June 2018 – December 2018
●
Responding to Players’ problems through Zendesk tickets and chat support channels.
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Replying in free-hand English to address customers’ concern.
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Providing effective solution to client queries regarding mobile games.
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Random game testing and writing bug reports for escalations.
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Tracking all addressed daily tickets and live chat through provided spreadsheet.
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Investigating reported Hackers’ profiles for confirmation and Players’ in-game activities
for tracking of reported lost in-game items through CMS.
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Awarding in-game items for compensation or in-game events.
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Addressing 100-200 Zendesk tickets and live chats a day.
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Evaluating upcoming games and provide feedback that can help the support team.
Volunteer Experience:
KPOP Static Production (Nonprofit Organization)
Event Organizer
October 2013 – August 2017
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Assessing accessible and convenient event venues.
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Negotiating with clients, possible event sponsors and concessionaires.
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In-charge of planning and executing the event’s program flow.
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Advertising the event through various social media platforms.
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Editing event posters and other promotional materials using Adobe Photoshop.
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In-charge of the contest registrations through Gmail.
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Encoding participants’ informations in Microsoft Word and Excel.
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Assigning designated tasks to staffs according to their strengths.
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Hosting 8-hour long program flow.
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Media spokesperson.
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Organizing and executing meetings with staffs, clients and sponsors.
Education:
College:
Jose Rizal University
Bachelor of Secondary Education – Major in English
2nd Year – 2nd Semester
(2015 – 2017)
Vocational:
Mandaluyong Manpower Development Center
Food Processing
(Oct 2013 – Jan 2014)
Personal Data:
Age:
22
Birthdate:
July 07, 1996
Sex:
Female
Civil Status:
Single
Birthplace:
Mandaluyong
Religion:
Roman Catholic
Citizenship:
Filipino
Height:
5’4”
Weight:
60 kg
References:
Astro Jake Enriquez
KPOP Static Production, Head Organizer-
Jyah Paulyne Cordeta
Will Decena and Associates, Inc., Project Accountant-
I hereby certify that the above-mentioned information is true and correct to the best of
my knowledge and belief.
Kimberly Aniceto Leyva
