Kimberly Leyva

KIMBERLY ANICETO LEYVA 236 J. Rizal st, Brgy. Mabini-J. Rizal, Mandaluyong City, Philippines 1550 Mobile no. - Email Address:- Objective: To enhance my personality and career in the field of chosen careers, to prove my worth and to continue striving for improvement in this dynamic business society where I can contribute my knowledge and skills. Profile: ● Qualified Email Support Representative at a Mobile Game Company for 6 months. ● Adept at providing exemplary customer service through Email and Live Chats via Zendesk. ● Organized and detail-oriented event planner with four years of experience in planning and executing meetings and events. ● Outstanding ability to host live events independently or in groups. ● Experienced in private tutoring pre-school and grade school students. Skills: ● Typing speed of 60 WPM. ● Experienced in Zendesk. ● Excellent communication skills developed through experience in events and customer support. ● Ability to handle difficult customers in a polite and professional manner. ● Stamina and determination required to complete complex tasks on time. ● Knowledgeable in Computer, Console and Mobile Games due to experience as a Game Support Representative. ● Adept at producing quality outputs on time with keen attention to detail. ● Excellent problem solving and conflict resolution skills. ● Fast-learner and can easily adapt to the environment. ● Proficient in using computer programs. 1. Microsoft Office (Word. Excel, Powerpoint) 2. Adobe Photoshop 3. Google Spreadsheet Work Experience: Gumi Asia Pte. LTD. Game Support Representative June 2018 – December 2018 ● Responding to Players’ problems through Zendesk tickets and chat support channels. ● Replying in free-hand English to address customers’ concern. ● Providing effective solution to client queries regarding mobile games. ● Random game testing and writing bug reports for escalations. ● Tracking all addressed daily tickets and live chat through provided spreadsheet. ● Investigating reported Hackers’ profiles for confirmation and Players’ in-game activities for tracking of reported lost in-game items through CMS. ● Awarding in-game items for compensation or in-game events. ● Addressing 100-200 Zendesk tickets and live chats a day. ● Evaluating upcoming games and provide feedback that can help the support team. Volunteer Experience: KPOP Static Production (Nonprofit Organization) Event Organizer October 2013 – August 2017 ● Assessing accessible and convenient event venues. ● Negotiating with clients, possible event sponsors and concessionaires. ● In-charge of planning and executing the event’s program flow. ● Advertising the event through various social media platforms. ● Editing event posters and other promotional materials using Adobe Photoshop. ● In-charge of the contest registrations through Gmail. ● Encoding participants’ informations in Microsoft Word and Excel. ● Assigning designated tasks to staffs according to their strengths. ● Hosting 8-hour long program flow. ● Media spokesperson. ● Organizing and executing meetings with staffs, clients and sponsors. Education: College: Jose Rizal University Bachelor of Secondary Education – Major in English 2nd Year – 2nd Semester (2015 – 2017) Vocational: Mandaluyong Manpower Development Center Food Processing (Oct 2013 – Jan 2014) Personal Data: Age: 22 Birthdate: July 07, 1996 Sex: Female Civil Status: Single Birthplace: Mandaluyong Religion: Roman Catholic Citizenship: Filipino Height: 5’4” Weight: 60 kg References: Astro Jake Enriquez KPOP Static Production, Head Organizer- Jyah Paulyne Cordeta Will Decena and Associates, Inc., Project Accountant- I hereby certify that the above-mentioned information is true and correct to the best of my knowledge and belief. Kimberly Aniceto Leyva