Kimberly Leyva

Profile:

• Qualified Email Support Representative at a Mobile Game Company for 6 months.

• Adept at providing exemplary customer service through Email and Live Chats via Zendesk.

• Organized and detail-oriented event planner with four years of experience in planning and executing meetings and events.

• Outstanding ability to host live events independently or in groups.

• Experienced in private tutoring pre-school and grade school students.

Skills:

• Typing speed of 60 WPM.

• Experienced in Zendesk.

• Excellent communication skills developed through experience in events and customer support.

• Ability to handle difficult customers in a polite and professional manner.

• Stamina and determination required to complete complex tasks on time.

• Knowledgeable in Computer, Console and Mobile Games due to experience as a Game Support Representative.

• Adept at producing quality outputs on time with keen attention to detail.

• Excellent problem solving and conflict resolution skills.

• Fast-learner and can easily adapt to the environment.

• Proficient in using computer programs.

1. Microsoft Office (Word. Excel, Powerpoint)

2. Adobe Photoshop

3. Google Spreadsheet