Kimberly Kileste

KIMBERLY KILESTE Customer Service Representative Profile Providing Virtual Assistance Services, mainly via live chat and email, and I truly enjoy helping people solve problems and have a smooth experience.Alongside support, I’ve handled essential admin tasks such as order fulfillment, shipment tracking, refunds, Facebook moderation, and resolving PayPal disputes. Work Experience --https://www.linkedin.com/in/kbk0315 90/ Davao City, Philippines Vegas Coins 2024 Prese nt Customer Service Associate Responding promptly and professionally to player tickets and inquiries. Troubleshooting and resolving technical issues related to games, profiles, payments, and KYC. Managing and updating player accounts, including edits, Education BS Economics closures, and information verification- University of Southeastern Phils 2020 - DLS Inc Live Chat and Email Support Monitor and modify customer orders to guarantee they are correct and delivered on time. Process requests for replacements or refunds for damaged Expertise Customer Suport Relay customer feedback and suggestions for product resolve customer issues. 2023 Virtual Assistance Answering inquiries related to Chandeliers via Live Chat. Collaborate with the support team to effectively address and Hotel and Restaurant Services- Customer Support Specialist enhancement. - Korea-Phils Vocational (TESDA) Designer Chandelier or incorrect items. Collaborate with the support team to effectively address and resolve customer issues- Email Support Avenir Deco Virtual Assistant Handled customer inquiries professionally and promptly, ensuring a high level of customer satisfaction by resolving concerns related to orders, products, and account Issues. Managed the full cycle of order processing using platforms LIVE CHAT like Shopify and other CMS tools—ensuring accurate order dispatch, delivery tracking, and timely updates. References Language English Tagalog Ms Abby Cairney DCA Manager Email : - Ms Kate Nalugon Colleague Email : -