Kimberly Kileste

I have over 9 years of experience in Customer Service via live chat and email, supporting customers across different industries including retail, dropshipping eCommerce, and online gaming platforms. Throughout my career, I’ve developed strong communication, problem-solving, and customer relationship skills while handling a wide range of inquiries and customer concerns.

In retail and dropshipping eCommerce, I assisted customers with order processing, tracking, refunds, and product inquiries, ensuring a smooth and positive shopping experience. Most recently, I worked with a Sweepstakes Casino platform, which operates in a model similar to Coin Poker. In this role, I handled customer support primarily through ticketing systems, responding to tickets and resolving technical issues related to games, user profiles, payments, and KYC verification.