Kimberly Honc

Kimberly Honc -v (832)-v Houston, TX WORK EXPERIENCE Compass Group N.A.D. / British Airways Executive Club Lounge May. 2012 – March 2020 Houston, TX Assistant Manager § Supervised day to day operations of nine full time employees in a heavily trafficked customer service environment. § Worked alongside lounge manager to create employee schedules, develop training procedures, and conduct employee performance evaluations. § Submitted weekly reports involving financial records, inventory levels, and number of customers. § Participated in weekly conference calls with corporate to ensure strict compliance to changing standards. § Personally handled customer satisfaction and complaints and implemented new tactics to improve customer experience. § Responsible for maintaining food and safety protocol to pass regular inspections. Walmart July. 2008 – May 2012 Houston, TX Retail Sales Associate § Customer Service representative § Cashier § Stock inventory SKILLS § § § § § Servsafe certified Proficient in file/records maintenance Training and development Operations management Microsoft Office and SAP EDUCATION University of Houston - Downtown • Bachelor of Science (91 credit hour completion) in Psychology. 3.0 GPA.