Kimberly Honc

§  Supervised day to day operations of nine full time employees in a heavily trafficked customer service environment. 

§  Worked alongside lounge manager to create employee schedules, develop training procedures, and conduct employee performance evaluations. 

§  Submitted weekly reports involving financial records, inventory levels, and number of customers. 

§  Participated in weekly conference calls with corporate to ensure strict compliance to changing standards.  

§  Personally handled customer satisfaction and complaints and implemented new tactics to improve customer experience. 

§  Responsible for maintaining food and safety protocol to pass regular inspections.