Kimberly Febrer

Quezon City, 1127, National Capital Region -, - https://www.linkedin.com/in/kimberly-febrer-/- KIMBERLY C. FEBRER COMPETENCIES • 7 years data entry/ BPO experience • Have strong data analysis, writing, proofreading, formatting, and editing skills. • Tools: MS Office Applications (e.g. Advanced level in Excel, Word), Google Suite, Slack, other proprietary tools • Can provide recommendations for continuous improvement. • Willing to learn and explore different things that can contribute to progression EXPERIENCE COVER DESK LLC PHILIPPINES (CLIENT: LURAY INSURANCE) VIRTUAL ASSISTANT AUGUST 30, 2021 – PRESENT • Perform various administrative tasks including client communication and claims follow up. • Making changes in documents • Checking if changes made in policy are accurate • Gathering and organizing document • Creating certificates, generating insurance docs • Data entry • Checking if the policies are updated • Sending renewal notices, document for signing, late notice of payment, notice of cancellation due to non-payment BOOTH & PARTNERS, MAKATI (CLIENT: MICHAEL PAGE) CV DATA ENTRY/ COMPLIANCE STEWARD (SUBJECT MATTER EXPERT) DECEMBER 2019 – AUGUST 13, 2021 • Performs assigned functions by Team Leader and Operations Manager • Manage the associates which includes: • Coordinate with necessary departments on immediate concern of the team including but not limited to the following: IT, Human Resource, Training, Operations. • Do coaching and auditing works of associates • Train incoming associates depending on task delegated/ assign. • Monitor the attendance and other key performance indicators within the team. • Update process guidelines, training materials and other resources needed. • Identifying solutions to improve quality and expedite the task handling time • Prepare, update and generate reports (e.g. volume, associate’s scores, etc.) • Troubleshoot system issues of associates before directly reporting it to IT • Coordinate with our onshore counterparts regarding process updates, volume reports, etc. CV DATA ENTRY ASSOCIATE (PRIMARY), COMPLIANCE & PLACEMENT ASSOCIATE (SECONDARY) SEPTEMBER 2017 – DECEMBER 2019 CV Data Entry Associate (Primary) • Transfer content of applicant’s CV on a template provided by our client following the formatting guidelines depending on the industry that candidate is profiled. • Update candidate’s details on the system • Communicate with onshore counterparts via e-mail or chat regarding on processing candidate’s CV Compliance & Placement Associate (Secondary) • Responsible for ensuring that all candidates are compliant in submitting all preemployment requirements and related data/documents • Updates and maintains all related trackers in an organized manner. • Review and interpreting documents • Assisting the Import-Export Documentation • Coordinate with recruitment consultants for the compliance of candidate’s documents • Upload documents on the system • Sends daily, weekly, and monthly reports • Performance of other duties to be assigned SYKES ASIA PHILIPPINES, MAKATI (CLIENT: MACQUARIE) BACK-OFFICE STAFF (CONTRACTUAL) JUNE 2017 – SEPTEMBER 2017 • Responsible for a range of clerical back-office administration functions from opening new accounts, data entry of account deposits, processing withdrawals, and updating records • Prepare accurate quotations on each insurance inquiry in a prompt manner • Provide any administrative support on reports, emailing the customer with documents and follow company's workflow process • Review claims by verifying details, communicating to obtain data needed for analyses, and work in coordination with different parties to resolve all claims HOME CREDIT PHILIPPINES, QUEZON CITY MYSTERY SHOPPER (PART TIME) FEBRUARY 2017 – AUGUST 2017 • Visits POS and acts as a potential customer • Records conversation/ transaction with Sales Associate • Sends the recording to Risk Department for evaluation CONVERGYS (CLIENT: MICROSOFT ANZ) TECHNICAL SUPPORT MARCH 2017 – MAY 2017 • Troubleshoot concerns, providing step by step instructions CONCENTRIX DAKSH BUSINESS SERVICES (CLIENT: LLOYDS BANKING GROUP) SENIOR PROCESS ANALYST JUNE 2014 – JANUARY 2017 • Responsible for a range of clerical back-office administration functions from opening new accounts, data entry of account deposits, processing withdrawals, investment administration and updating records • Setup retirement pension, manage bank account details of account holder • Provides financial information via e-mail to policy holders e.g. premium history, tax certificate • Process bank transfer such as fund transfer, telegraphic transfer • E-mail correspondence to policy holders depending on the transaction requested • Verify documents received before processing the request on the system • Use variety of online tools on processing requests. • Performs assigned other functions assigned by Team Leader: • Update the performance board and send reports on time and accurately • Perform quality check on team member’s productivity EDUCATION 2014 BS INFORMATION TECHNOLOGY MAJOR IN COMPUTER SCIENCE QUEZON CITY POLYTECHNIC UNIVERSITY