Kimberly Colley

Kimberly Colley

$20/hr
Project Manager | Customer Success | Brand Enthusiast | Marketing Consultant
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
59 years old
Location:
Inkster, Michigan, United States
Experience:
5 years
About

I have 5 Years of experience in Project Management role where I oversaw every aspect of the clients B2B Lead Generation Campaigns this includes, but not limited to: 

  • Leading a team of 30+ Specialists and Researchers to complete the goals of each client campaign.
  • Managed $2M budget by monitoring expenditures, calculating forecasts and ensuring compliance.
  • Improved client satisfaction by 25% over 6 months with customer service process improvements.
  • Took an active role in company growth by consistently providing quality customer service to promote growth and retention
  • Personal 1:1 attention to each client giving weekly updates on their campaigns by phone or email. 
  • Making sure client criteria and market size would generate the amount leads specified in the contract. 
  • Developed research sourcing techniques which led to an increase in leads sourced. 
  • Delivered updates and changes from the client to our team to make sure we were always on track.
  • Researched leads instep with the client’s criteria (Ideal Customer Profile) 
  • Enriched and cleaned client CRM databases to ensure that relevant information was added or updated
  • Making sure each lead was qualified & verified utilizing 2-step verification process
  • Set-up & maintained outbound email drip campaigns
Languages
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