I have 5 Years of experience in Project Management role where I oversaw every aspect of the clients B2B Lead Generation Campaigns this includes, but not limited to:
- Leading a team of 30+ Specialists and Researchers to complete the goals of each client campaign.
- Managed $2M budget by monitoring expenditures, calculating forecasts and ensuring compliance.
- Improved client satisfaction by 25% over 6 months with customer service process improvements.
- Took an active role in company growth by consistently providing quality customer service to promote growth and retention
- Personal 1:1 attention to each client giving weekly updates on their campaigns by phone or email.
- Making sure client criteria and market size would generate the amount leads specified in the contract.
- Developed research sourcing techniques which led to an increase in leads sourced.
- Delivered updates and changes from the client to our team to make sure we were always on track.
- Researched leads instep with the client’s criteria (Ideal Customer Profile)
- Enriched and cleaned client CRM databases to ensure that relevant information was added or updated
- Making sure each lead was qualified & verified utilizing 2-step verification process
- Set-up & maintained outbound email drip campaigns