Kimberly Anne Morano

KIMBERLY ANNE MORANO CUSTOMER SERVICE REPRESENTIVE CONTACT--Doña Maria Village 1 Cebu City Cebu Philppines 6000 SKILLS Computer literate Multitask Brightree Basic of Microsoft Applications Communication Technical Skills Flexible EDUCATION College Education University of San Jose Recoletos Bachelor of Science in Business Administration 6/2012 - 10/2015 Secondary Education Southern Leyte State University Laboratory High School 06/2008 - 3/2012 PROFILE Having over 6 years of experience in the BPO industry, I’ve received hands-on training in resolving issues related to telecommunication accounts. During my tenure as a CSR for an airline account, I played a critical role in ensuring passengers had seamless and enjoyable travel experiences. Now, in the healthcare industry, my primary responsibility is assisting patients who rely on CPAP machines for sleep apnea treatment. WORK EXPERIENCE Chat Support Specialist for Sprint Telecommunications Concentrix Handle customer calls related to phone bills, internet connection charges, and other financial matters. We also explain billing cycles and payment details to customers. Help customers activate their mobile phones. Provide explanations on why phone bill is high. Making changes on Internet plans. Providing estimated monthly phone bills, prorated charges and month in advance charge. Customer Service for Hawaiian Airlines Teleperformance Answering calls related to Flight inquiries. Booking flights. Processing ticket sales, exchange. Assigning seats. Providing information's on baggage weight requirements and informing customers on baggage fees. Customer Service Representative for DME Provider iPloy Staffing Solutions LANGUAGES English Tagalog I am responsible for accurately handling new orders related to CPAP supplies. Verifies and enters correct patient demographics, payer information, and physician-related details. Provides expertise on various CPAP mask interfaces and helps resolve basic mask fit issues. Updating insurance information Calling Doctor’s office to obtain documents to fulfill insurance requirements. Faxing request for prescription refills. Uploading Documents. Answer email’s related to CPAP supplies.