Kim Rosario | Freelancer Resume

Kim Zhaira Rosario Executive/Admin and Operations Assistant- ㅡ Skills Calendar Management Travel Booking and Arrangements Project Management Problem-solving Attention to detail Operations Management Recruitment Email Management Communication Skills Data Entry Audio and Video Transcription Process-oriented Critical thinking Schedule Management ㅡ Tools and Software ㅡ Slack Xero: WorkFlow Max Asana Verizon: One Talk App Microsoft 365 Applications Monday.com Harvest Forecast Amazon Seller Central LUNA (Subscription Provider) ManageWP Loom Scribe DOLI (CRM) Adobe Acrobat Zoom Salesforce QuickBooks Time ZOHO ClickUp Air App ShipFusion Refersion Gorgias FreshDesk LastPass Buffer Ring Central QuickBooks Skype Google Suite Shopify Missive App ChatGPT TeamWork One Password Notion Canva ConvertKit WordPress Airtable Swydo ManageWP Experience The Digi Marketing Clinic/Operations Assistant AUGUST 2024 -March 2025, Part-time - Remote Work ● Conducted regular meetings with the team to discuss issues, concerns, and updates. ● Contributed to the development of operational procedures to improve efficiency and accuracy. ● Streamlined office operations by effectively monitoring and addressing client correspondence and data communications. ● Drafted common document templates to reduce time spent creating documents from scratch. ● Remained solutions-oriented in the face of complex problems to assist management and overall business direction. ● Volunteered to help with special projects of varying degrees of complexity. ● Assisted with the recruitment of new team members by posting job ads, consolidating applications, conducting initial tests, and selecting applicants for interviews. Infinite Consulting Corp./Operations Assistant AUGUST 2024 - November 2024, Remote Work ● Answered and managed incoming and outgoing calls while recording accurate messages for distribution to other teams. ● Served as corporate liaison for finance, IT, recruitment, and admin departments. ● Completed daily logs for management review. ● Supported the admin team in liaising with 3rd party equipment providers. ● Enhanced team efficiency by implementing a new digital filing system for more accessible document retrieval. ● Optimized scheduling and resource allocation for significant efficiency gains in project execution. ● Assisted with the preparation of operational reports, providing insights for strategic planning sessions. Future Firm/Operations Assistant JULY 2023 - SEPTEMBER 2024, Remote Work ● Managed day-to-day department operations with effective workflow coordination. ● Provided administrative support with accurate document preparation and data entry. ● Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks. ● Solved problems timely and effectively, ensuring customer satisfaction. ● Collaborated with other departments to foster the smooth operation of daily processes. ● Prepared and delivered operational performance reports to inform management. ● Assisted operations manager with planning routine operations and special projects. ● Improved project tracking with the introduction of a comprehensive task management platform. Smack Happy Design/ Virtual Assistant JULY 2023 - May 2025, Part-time - Remote Work ● Used strong analytical and problem-solving skills to develop effective solutions for challenging situations. ● Developed strong communication and organizational skills through working on group projects. ● Excellent communication skills, both verbal and written. ● Learned and adapted quickly to new technology and software applications. ● Worked effectively in fast-paced environments. ● Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality of service. ● Organized and managed team tasks using Monday.com. Infinite Consulting Corp / QuickBooks Time and Admin Support APRIL 2022 - JULY 2023 - Remote Work ● Assisted with day-to-day operations, working efficiently and productively with all team members. ● Participated in team projects, demonstrating an ability to work collaboratively and effectively. ● Completed forms, reports, logs, and records to handle all documentation for invoice and accounting team quickly. ● Proved successful working within tight deadlines and a fast-paced environment. ● Developed strong organizational and communication skills through coursework and volunteer activities. ● Used strong analytical and problem-solving skills to develop practical solutions for challenging situations. ● Used critical thinking to break down problems, evaluate solutions, and make decisions. Equip Foods / Digital Support FEBRUARY 2022 - JULY 2023 - Remote Work ● Demonstrated products to show potential customers the benefits and advantages and encourage purchases. ● Built relationships with customers and the community to establish long-term business growth. ● Resolved problems with high-profile customers to maintain relationships and increase the return customer base. ● Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction. ● Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service. ● Entered customer interaction details in the sales system to track requests, document problems, and record solutions offered. ● Responded to customer emails to answer questions about products and services. ● Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously. ● Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery. ● Completed stock inventories to identify and address issues negatively impacting controls. ● Monitored and adjusted inventory levels to meet customer needs and demands. Project Destined / Virtual Assistant FEBRUARY 2021 - FEBRUARY 2022 - Remote Work ● Completed business correspondence, transcription, and data entry. ● Monitored emails, organized inboxes, and prioritized messages for supervisors. ● Assisted coworkers and staff members with special tasks on a daily basis. ● Volunteered to help with special projects of varying degrees of complexity. ● Worked well in a team setting, providing support and guidance. ● Demonstrated a high level of initiative and creativity while tackling difficult tasks. ● Organized and detail-oriented with a strong work ethic. Social Garden / Executive/Administrative Assistant AUGUST 2019 - DECEMBER 2021 - Remote Work ● Collaborated with back-office team members to facilitate seamless business execution. ● Supported company leaders by scheduling appointments and organizing itineraries. ● Executed travel arrangements by researching and booking flights and accommodations. ● Managed CRM input, exports, and clean-up. ● Conducted regular meetings with the team to discuss issues, concerns, and updates. ● Managed filing system, entered data, and completed other clerical tasks. ● Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. ● Established administrative work procedures to track staff's daily tasks. USource Digital / Digital Support Agent JULY 2019 - JULY 2023, Lipa City, Batangas ● Resolved problems, improved operations, and provided exceptional service. ● Developed and maintained courteous and effective working relationships. ● Demonstrated strong organizational and time management skills while managing multiple projects. ● Proven ability to learn quickly and adapt to new situations. ● Strengthened communication skills through regular interactions with others. ● Demonstrated respect, friendliness, and willingness to help wherever needed. ● Adaptable and proficient in learning new concepts quickly and efficiently. Lipa Montessori School of Learning / Junior High School Teacher JUNE 2018 - MAY 2019, Lipa City, Batangas ● Designed and facilitated classroom instruction to promote learning and improve outcomes for middle school students. ● Participated in professional development training opportunities to advance knowledge and teaching skills. ● Created lessons that facilitated student active engagement through collaborative techniques. ㅡ Education Batangas State University / Master of Arts in Education Major in Physical Education FEBRUARY 2019 - AUGUST 2022, Batangas City, Batangas, Philippines Kolehiyo ng Lungsod ng Lipa / Bachelor of Science in Secondary Education Major in MAPEH JUNE 2014 - MAY 2018, Lipa City, Batangas ㅡ Awards Social Media Marketing Simplified For Artists/Creatives January 12, 2024 Google Certification on Foundations of Project Management January 7, 2024 Twitter Badge Certification January 7, 2022 Google Analytics Individual Qualification Certified January 4, 2022 HubSpot Digital Advertising Certified September 29, 2021 Google Digital Garage Certification August 7, 2019