Kim Gordon | Freelancer Resume

KIM GORDON ABOUT PROFESSIONAL SKILLS SEO and Google Analytics Social media strategy Marketing Web content development Copywriting Corporate blogging Project management Layout design Photo editing Market research Customer Service Administration PERSONAL SKILLS Creative spirit Reliable and professional Organized Time management Team player Fast learner Motivated CONTACT P: - E:-W: www.kurrentkim.co.za SOCIAL fb.me/kimbeckettgordon kim-beckett-gordon An organized, detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure.Flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives.An effective leader, skilled in enlisting the support of all team members in aligning with project and organizational goals. WORK EXPERIENCE CUSTOMER SUCCESS ANALYST Redeam | April 2018 - April 2020 Deliver an amazing customer experience Respond to customers issues and concerns in a timely manner Maintain excellent relationships with new and existing clients Process multiple types of bulk service requests for marketing, sales, and customers Other duties as assigned Work with a strong sense of urgency to meet and exceed daily/monthly KPI’s Working closely with engineering and product on customer product implementation and feature requests. Be a positive contributor to “the team” in order to maximize Reputation.com’s short and long term revenue targets. WORK EXPERIENCE CERTIFICATIONS ADMINISTRATOR SAI Global International | Apr 2016 - Jan 2018 Ensuring activities are completed according to scheme process flows. Maintain and input all site records, appointment dates, call record data etc onto the client database. Communication & updates with clients and following client issues through for closure. Dealing with audit enquiries in relation to the customers in a polite and professional manner and ensuring that all enquiries are dealt with promptly and are satisfactorily resolved. Liaison with UK office, Handling TESCO Nurture and Global enquiries & reviewing of audit packs for certification. Travel and logistical arrangements - completing travel requests. Diary management/scheduling of auditors Writing of Ethical audit reports & upload of reports on the audit device where required. KIM GORDON FAVOURITE QUOTE HOBBIES Practicing Journaling Hiking Wine tasting Baking Organizing Listening to Podcasts BOOKS I'VE READ The Alchemist Becoming Michelle Obama The Four Agreements: Can't Hurt Me: Master Your Mind and Defy the Odds The Secret APPLICATIONS Xero - Accounting Software Quickbooks Wave Slack Zoom Hubstaff LastPass Dropbox Canva Drumup Skype CONTACT P: - E:-W: www.kurrentkim.co.za “If you do not go after what you want, you will never have it. If you do not ask, the answer will always be ‘no’. If you do not step forward, you will always be in the same place.” WORK EXPERIENCE ACCOUNTS MANAGER Propell Sectional Title | Sept 2015 - Mar 2016 Supervise the delivery of a timely and satisfactory response to account enquiries by levy ﬁnance owners. Achieve Accounts Team’s turn-around-time and response quality objectives Implement telephone, email and write-oﬀ policies Formal monthly team brieﬁng on levy adjustments, special levies, terminations and other issues Ensure consistent quality and turnaround time by monitoring workload and through individual weekly meetings with team members Proactive communication of changes that impact owners to clients and other departments Standardise response to common queries and ensure that templates stay up to date WORK EXPERIENCE PARALEGAL PST LAW | Jan 2013 - April 2016 Attending to all account enquiries from debtor and attorney. Closing of accounts where applicable. Validation of legal fees. Monitoring pended accounts. Creating payment arrangements. Continuous assessment of all pended accounts. Assessment of active accounts. Draft legal Documentation. ( Letter of Demand, Summons etc.) Instructing attorney accordingly. Monitoring of attorney and legal action. Managing the relationship between the attorney, Debtor and Propell.