Kieran Beards

Kieran Beards Personal Profile Account-focused sales and account management professional with 6+ years of experience across B2B technology, SaaS-style services, and cybersecurity training solutions. Proven track record in managing enterprise, public and government sectors, plus globally recognised organisations. Experienced in new business onboarding, account ownership, customer enablement, stakeholder management, and sales process development. Promoted to Account Manager roles based on performance and leadership capability. Core Skills • Account Management / Customer Success • Cybersecurity, Technology Solutions • Enterprise/Public Sector Accounts • New Business Onboarding/ Account Setup • CRM Systems (HubSpot, Salesforce, Navision) • Stakeholder Management (Customer, C-level, Internal Teams) • Sales Process / Structure Development • Client Enablement/ Training Solutions • Upsell / Cross-sell Support • Reporting/ Forecasting (Excel, CRM tools) • Specialist product Training • NCFE Level 2 – Principles of Team Leading Professional Experience Security Blue Team – Remote Account Manager January 2024 – February 2026 • Promoted from Sales Specialist to Account Manager within one year based on performance, leadership, and customer impact • Own and manage a portfolio of 200+ active SaaS customers across government, enterprise, and education sectors • Act as the primary post-sale contact responsible for onboarding, adoption, ongoing enablement, and long-term account success • Partner with customer security leaders to align training programmes with organisational objectives, driving measurable value and platform utilisation • Lead structured account reviews to identify renewal risks, expansion opportunities, and long-term account growth • Support retention and expansion through proactive engagement, tailored recommendations, and stakeholder alignment • Collaborate cross-functionally with Sales, Leadership, and Delivery teams to improve customer experience and scalability • Deliver onboarding and enablement for new customers and internal hires across New Business and Account Management teams • Recognised through consistently positive customer feedback via G2 reviews and direct client communications Sales Specialist (New Business) Prior role • Managed new business opportunities across inbound and outbound leads, supporting the full sales cycle from qualification to close • Delivered live product demonstrations to senior decision-makers, including Heads of Security, CISOs, and procurement stakeholders • Consulted with prospective customers to understand organisational challenges and position the platform as a long-term, scalable SaaS solution • Worked closely with Account Management to ensure a seamless handover from closed-won deals into onboarding and long-term customer success Asda ( Online sector) / CEF (City Electrical Factors) -Biggleswade Department Team Leader/Warehouse Operations October 2022 -December 2023 Positions taken to remain in work while caring for a family member • Manage and support the department's fleet and staff. • Cover all departmental expectations/quotas. • Quality check team members' work and data logs. • Be a bridge for staff and management. • Handle training and oversee implementation. World Wide Technology (WWT) – London / Remote Inside Sales Representative (ISR) June 2022 – October 2022 • Supported enterprise account management for clients including Sony Ericsson, Rockstar Games. • Built detailed BOMs and pricing structures in collaboration with Dell and Cisco for large-scale IT projects • Produced customer-specific reports and maintained product catalogues to support commercial discussions • Ensured pricing accuracy, internal compliance, and alignment with customer requirements CDW – Basingstoke / Remote Dedicated Sales Support | Sales s Purchasing Administrator April 2020 – June 2022 • Provided dedicated account support for major enterprise customers including McDonald’s and Starbucks • Acted as a key point of contact between customers, Sales Directors, Account Managers, distributors, and fulfilment teams • Managed quotations, pricing, order handling, and margin compliance • Coordinated internal project setup and ongoing account requirements Tech Data – Basingstoke Cisco Specialist | Sales Operations Executive | Dell Specialist November 2017 – April 2020 • Progressed into specialist roles supporting Cisco and Dell solutions • Supported Account Managers with quoting, order progression, and customer communication • Sold Cisco servers and Dell hardware to channel partners • Ensured margin compliance and order accuracy Education Park Hall Academy – GCSE, September 2004 – July 2009 English Language C / English Literature C / Mathematics C /Science B /Additional Science B /Information Technology B / Home Economics B /Citizenship B /Drama B /Music C /Religious Studies C /Physical Education C. Interests Avid competitive gamer with a strong interest in Dungeons and Dragons, encouraging strategic thinking, communication, and teamwork. Enjoy trail walking and cooking to maintain a healthy work-life balance.