Khyla Barrinuevo
Brgy. Balayhangin, Calauan, Laguna - - https://www.linkedin.com/in/khyla-barrinuevo-b6bb97145/
Experience
Accenture Inc.
Associate Software Developer
March 2022 - Jan 2025
Salesforce Technical Support (March 2022 - July 2022)
Provided technical support to Salesforce partners via phone calls and video meetings
(Webex) to address their technical concerns.
Handled a variety of technical issues encountered by partners.
Project concluded in July 2022 due to sunsetting.
One Partner Program (July 2022 - January 2025)
Performed ad-hoc tasks including data clean-up activities on various Salesforce objects
(Partner Summary, Channel Program Member, Partner Account, Opportunity, Contacts,
Leads).
Triaged cases to ensure they were routed to the appropriate support group for
resolution.
Played a key role in onboarding prospective Salesforce partners, including:
Vetting and processing partner applications.
Handling cases raised by prospects or partners regarding their applications.
Updating partner accounts upon successful approval.
Subject Matter Expert (September 2024 - January 2025)
Promoted to Subject Matter Expert in September 2024.
Trained new associates on the partner onboarding and support processes.
Contributed to the creation of Standard Operating Procedures (SOPs) for key
workstreams.
Presented workstreams and project updates to clients.
Saturn Information Technologies Inc.
Project in Charge
Sept 2020 - November 2021
Led and managed the installation of Fiber-to-the-Home (FTTH) services in a residential
building.
Developed and assigned daily tasks to workers to ensure adherence to project timelines
and deadlines.
Conducted regular inspections of the actual layout and installation procedures to
guarantee quality and compliance with industry standards.
Coordinated effectively with other subcontractors to prevent conflicts and ensure
smooth project execution.
Regularly met with the project head to report on project progress, address any
challenges, and provide updates on project status.
Performed rigorous testing of fiber cables to ensure optimal performance and
connectivity.
Maintained accurate daily reports and inventory of materials to prevent delays and
ensure efficient resource allocation.
Certifications
Salesforce Certified Administrator
Salesforce
https://prnt.sc/n14oFQDqrpoY
April 2022
Salesforce Associate
Salesforce
https://prnt.sc/aViw6r8syey_
March 2023
National Certificate in Bookkeeping
August 2024
Tesda – Technical Education And Skills Development Authority
https://drive.google.com/file/d/1rH5pU0GOu4lRaQY_w0W1M5aZRiOVhSPH/ view?
usp=drive_link
Training
QuickBooks Online Certification Training
December 2024
Intuit Quickbooks
https://drive.google.com/file/d/1UgRFzPW08ZPEYDRdv2oFpHJGn9z_2xt6/view?
usp=sharing
Skills
Microsoft Office Suite
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Microsoft Excel, Microsoft Word, Microsoft Powerpoint
Technical Skills
I possess strong technical skills in Salesforce Administration, including data management
capabilities such as data entry, cleaning, migration, and validation. I am familiar with key
Salesforce objects like Partner Summary, Channel Program Member, Partner Account,
Opportunity, Contacts, and Leads. Furthermore, I have the ability to identify and resolve
basic Salesforce technical issues. In the realm of Customer Support, I excel in providing
excellent customer service, demonstrating strong communication (written and verbal),
active listening, problem-solving, and customer empathy. I am adept at diagnosing and
resolving technical issues effectively, while also possessing experience in case
management, including tracking, prioritization, and routing.
Salesforce Adminsitration, data cleaning, data migration, data validation, Data Management, data entry,
Customer Service, Case Management, Issue resolution
Business Skills
I possess strong business skills, including a proven ability to identify and improve
processes, particularly within partner onboarding and support. I excel at project
management, effectively managing and prioritizing tasks within project timelines. I am a
strong collaborator, adept at working effectively with cross-functional teams, including
support teams and partners. I have a solid understanding of the project lifecycle, from
initiation to execution and closure. Furthermore, I am skilled in training and mentoring new
team members, ensuring effective knowledge transfer. I am proficient in creating and
maintaining clear and concise documentation, including Standard Operating Procedures
(SOPs). Finally, I possess excellent presentation skills, enabling me to effectively
communicate information to clients and stakeholders.
process improvement, Project Management, Collaboration, Training & Mentoring, Presentation Skills
Google Workspace
Proficiency in Google Sheets, Google Meet, Google Docs, Google Slides, and Google Drive.
Google Sheets, Google Meet, Google Docs, Google Slides, Google Drive
Collaboration Tools
Experience with collaboration platforms such as Slack, Quip, and Webex
Slack, Quip, WebEx
Languages
Education
English
Tagalog
C1
Native
Laguna State Polytechnic University
2015 - 2020
Bachelor of Science in Electronics Engineering
